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26 Mar 2021  |  Global  |  Market Research

Maintaining Brand Loyalty as Digital Channels Thrive Amidst the COVID-19 Pandemic

CX-driven Innovative Solutions Create New Growth Opportunities

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Connecting with customers has become challenging with the vast number of purchasing options at their fingertips. Digital experiences such as shopping online, searching web portals for deals, checking out customer review sites, and using mobile loyalty apps are just a few digital experiences that are commonly used and enjoyed today. They can help bu...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

The flow battery energy storage solution comprises 2 electrolytes, which differs from the traditional battery design, where energy is stored as the electrode material. These electrocytes’ electrochemical nature drives the ion transfer and enables the storage and discharge of energy. A flow battery can be used as a fuel cell and rechargeable batte...

Healthcare providers are accelerating digitization strategies due to the COVID-19 pandemic. The most successful providers leverage cloud computing to meet business agility, cost savings, innovation, data storage, security, and privacy goals. Frost & Sullivan conducted the 2020 Global Cloud User Survey between August and September 2020 in North A...

Drone services providers (DSPs) offer clients turnkey drone services so they may be the single point of contact for enterprise customers. Some DSPs provide pilots for hire to accomplish commercial drone tasks, but most offer business solutions using a combination of drones; certified commercial drone pilots; and data capture, processing, storage, a...

Civil supersonic transport aircraft have ceased operations since the retirement of Concorde’s commercial service in 2003. The International Civil Aviation Organization (ICAO) and the Federal Aviation Authority (FAA) have initiated the process of developing new supersonic noise standard development and emission regulations through flight-test proced...

This research is designed to provide insights into Saudi Arabia’s macroeconomic environment for the next five years, covering aspects such as GDP growth and per capita GDP, fiscal and monetary policy, demographics, disease profile, and health insurance. Saudi Arabia's economy experienced a deep contraction in 2020, with the rebound seen through 202...

The European facility management (FM) market suffered a significant shock due to the COVID-19 pandemic. However, the market is bouncing back, with future growth focused on technology and sustainability. The industry is undergoing a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive d...