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The VoIP access and SIP trunking market is growing rapidly driven by maturing technologies and growing customer awareness. Increasing competition is driving prices down, which is boosting demand, but limiting revenue potential. Vendors, service providers, and channel partners can use this analysis to identify growth opportunities and develop sustai...

In 2017, the Japanese MSS market witnessed a healthy growth of 7.6% on a YoY basis. The Japanese market continued to be the largest contributor in APAC, accounting for 32.3% of the market share in the APAC region. CPE-based management/monitoring service (MMS) segment contributed to a majority of the share in 2017, with a YoY growth of 6.6%. While ...

The Asia-Pacific region is a preferred offshore destination for the contact center outsourcing market. The industry is expected to flourish in Asia-Pacific despite a volatile global outlook and currency fluctuations. Key drivers include low labor costs, large talent pools, domestic market growth, supportive infrastructure, fluent English and local ...

Frost & Sullivan analyses the current state of the European customer premise equipment (CPE) managed security services (MSS) market, looking at drivers and restraints for growth, pricing, distribution, technology, legislation and demand trends. Following form those, market growth is forecasted. In addition, an in-depth analysis of the competitive s...

21 Sep 2018  |  Global  |  Market Research

Global Military and Public Services Helicopters Market, Forecast to 2026

Fragile Growth to Slowly Take Off

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After almost 10 years of stagnation and delayed programme in key regions, the market for military and public services helicopters is facing a slow recovery globally, driven primarily by dynamic economies such as Asia-Pacific and Central & South Asia. However, recent political uncertainty amongst leading economies over international trade agreements...

26 Oct 2016  |  Global  |  Market Research

Manufacturing in the Cloud

The Dawn of Digital Services

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The global industrial cloud market is in the nascent stage of development, yet as companies increasingly become aware of its growing importance, a gap remains in understanding the implications for their businesses. The focus of this research on the industrial cloud market is to present the analysis from a vendor’s standpoint. The study could be ext...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

This study covers the social live streaming services industry. The services allow users to broadcast, watch, and react to live video content from compatible devices such as smartphones, computers, tablets, and game consoles. They provide users with the necessary digital infrastructure to share and stream real-time video content delivered via the in...