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23 Nov 2020  |  Asia Pacific  |  Market Research
Demand for Superior Customer Experience Accelerating Indonesian Contact Center Applications Market, Forecast to 2026
Growing Focus on Efficiency and Cost Optimisation Attracts Investments
The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Technology Upgradation and Cloud Migration Driving Indian Contact Center Applications Market, Forecast to 2026
Growing Adoption of Knowledge Management Tools and RPA to Enhance Operational Efficiency
The Indian contact center applications market generated revenue growth of 8.2%, with market revenue of $78.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 5...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Demand for Superior Customer Experience Driving Thai Contact Center Applications Market, Forecast to 2026
Growing Focus on Efficiency and Lower Costs to Boost Investments
Thailand's contact center applications market generated revenue growth of 6.9%, with market revenue of $21.3 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 6...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Artificial Intelligence, Analytics, and Cloud Fueling Taiwanese Contact Center Applications Market, Forecast to 2026
Integration of Digital Channels and Personalised Customer Experience to Drive System Upgrades
The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026
Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs
The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026
Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services
South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026
Personalisation and Proactive Customer Experience Represent Key Growth Opportunities
The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Powering Singaporean Contact Center Applications Market, Forecast to 2026
Adoption of Digital Channels, Analytics, and Speech Technologies to Create Growth Opportunities
Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Hong Kong Contact Center Applications Market, Forecast to 2024
The Local Business Environment was Favorable to Market Development
The Hong Kong contact center application market grew by 2.9% in 2017 and registered market revenue of $14.5 million. The market is forecast to grow at a CAGR of 2.2% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Ind...
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22 Jul 2019  |  Asia Pacific  |  Market Research
New Zealand Contact Center Applications Market, Forecast to 2024
Mainstream Focus on Resource Optimization and Customer Insights will Boost Growth
The New Zealand contact center application market grew by 2.5%, reporting total market revenue of $13.8 million in 2017. The market is forecast to shrink at a CAGR of 0.2% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, Indi...
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