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Connected car technology is a groundbreaking trend in the automotive industry. Many automobile manufacturers offer telematics as a standard feature in new vehicles. European leasing and rental companies embracing telematics technology adopt factory-fit telematics solutions or work with independent telematics companies to install solutions customize...

The Security ecosystem is embracing the digital transformation across multiple applications with an aim to improve operational efficiency and modernize legacy systems. This study covers the digital solutions market penetration in public safety, critical infrastructures and governments. Frost & Sullivan Security Digital Transformation analysis ass...

The Netherlands’ economic growth is primarily driven by the increasing private consumption and the improving transport infrastructure. The country's geographical location favors trade with countries in Northern Europe and helps attract foreign investors. A key long-term factor that will contribute to the enrichment of the Dutch economy is the const...

Battery swapping stations are an important component of the $40 billion electric two-wheeler industry. The battery swapping market is in the growth stage and moving toward consolidation. The food delivery and courier, express, and parcel industries have been making the move to electric mobility fleets, most notably with the use of two-wheelers,...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...

This research report profiles, analyzes, and benchmarks the key buying groups and distributors in the European independent aftermarket distribution ecosystem. The regional scope of the research is EU4 (Germany, France, Italy, Spain) + UK. The base year for the analysis is 2021. Revenue analysis is carried out for 2019 and 2021 as a measure to ident...

Scandinavia is one of the well-developed regional markets for personal protective equipment (PPE) in western Europe, with market participation from global manufacturers, as well as a large number of local competitors. This deliverable provides an insight into this regional market for PPE. Top end-user industries and regional market trends are also ...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...