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23 Jan 2020  |  Global  |  Market Research
Global Biometrics in Healthcare Market, Forecast to 2024
Digital Healthcare Systems and IoT-based Health Solutions will Spur the Uptake of Biometric Technologies
The global market for biometrics in healthcare is witnessing strong revenue growth, with a higher rate of adoption of electronic healthcare systems and digital tools for healthcare. The rise of a smart, connected healthcare system augurs well for the uptake of biometrics in healthcare. Worldwide adoption of electronic health records is the key mark...
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26 Feb 2020  |  North America  |  Market Research
UCC Industry Trends to Watch, 2020
The Foundation is Set for Rapid Advancement
Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The indu...
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30 Jun 2022  |  Global  |  Market Research
Global Building Technologies and Services Sustainability Innovation and Growth Opportunities
Technology Strategy to Focus on Sustainability-related Innovation
Businesses continue to respond to the impact of two major trends; the ongoing coronavirus pandemic and climate change. The pandemic has created financial austerity among public and private organizations, and companies have also accelerated decarbonization in business operations as a way to gain competitive edge. As companies are resuming busines...
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12 Jul 2022  |  Global  |  Market Research
Global Digital Grid Guidebook
The Top 50 Digital Solution Practitioners' Innovation Culture Accelerates Energy Transition and Growth Potential for Digital Grid Solutions
The ongoing global and regional efforts to decentralize and decarbonize the energy industry result in an increasingly digitized network that will be a more interconnected, intelligent, and responsive energy infrastructure continuously generating substantial amounts of data. However, the industry historically lacks innovative technologies and operat...
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06 Sep 2022  |  Global  |  Customer Research
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
An Industry Survey Indicates that Security and Privacy Remain High Priorities
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...
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08 Sep 2022  |  North America  |  Market Research
Customer Experience Outsourcing Services Market in North America, Forecast to 2028
Finding the Right Mix between Humans and Technology Spurs Growth Opportunities for Outsourcers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...
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20 Sep 2022  |  Europe  |  Market Research
Customer Experience Outsourcing Services Market in Europe, Forecast to 2028
Companies Need to Diversify their Geographical Footprint is Creating Major Growth Opportunities for Global Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...
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03 Nov 2022  |  Latin America  |  Market Research
Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2028
AI-based Technologies Bring New Growth Opportunities for Service Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...
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20 Dec 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Connected and Autonomous Mobility in China, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
China’s autonomous and connected mobility market is undergoing a transition. The top challenges it faces include technical obstacles, such as perception technology and control algorithms; data privacy, protection, and security laws and regulations issued in the pre-autonomous driving era; and high manufacturing and operating costs. As a result, man...
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20 Jan 2023  |  Global  |  Frost Radar
Frost Radar™: Customer Relationship Management Software, 2023
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but ...
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