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24 Sep 2025  |  Global  |  Customer Research
Voice of Customer Analytics, Forecast to 2029
Quickly Evolving Customer Demands Coupled with a Need for Hyper-personalized Services Promptly, Drive Market Growth
Voice of the customer (VoC) refers to user feedback (direct, indirect, or inferred) about a business’s products and services. Capturing and analyzing feedback is known as VoC analysis. VoC analysis enables businesses to gain a deeper understanding of customer preferences and expectations. The insights produced by VoC tools help companies to make de...
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24 Nov 2021  |  North America  |  Market Research
Global Wireless Partner Ecosystem Management Growth Opportunities
Digital Business Enablement Solutions to Drive Adoption of Multiparty Enterprise Solutions
This study examines the growth opportunities for partner ecosystem management (PEM) and digital business solutions. It includes detailed company profiles of Beyond by BearingPoint, Netcracker, and Subex, the leading providers of PEM and digital business solutions. Discussion of important industry trends is included both within the profiles and else...
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07 Apr 2022  |  Asia Pacific  |  Market Research
Southeast Asia Remote Building Security Solutions Growth Opportunities
Increasing Digitalization is Bolstering the Transformational Growth of the Industry in the Post-pandemic Era
The remote building security solutions market in Southeast Asia is currently nascent. However, the COVID-19 pandemic has accelerated the need for remote monitoring solutions, boosting demand in this market. This demand, along with increasing manpower costs, favorable regulations in certain regions, and a shortage of skilled security forces, will he...
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21 May 2024  |  Global  |  Market Research
Growth Opportunities in APAC Private Wireless Network Solutions
Transformational Growth is Possible With 5G and RedCap
This study examines the private wireless network industry, analyzing its opportunities for growth across segments. The largest industries were some of the first to adopt private wireless networks due to their needs, compelling use cases, and accessibility to budgets. Now, in addition to the existing avenues for private wireless network deployments,...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Rightshoring Practices Transform Australia’s Customer Experience Outsourcing Services Market, 2020–2026
Intelligent Chatbots and Virtual Agents to Boost Contact Center Efficiency
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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28 Oct 2022  |  North America  |  Frost Radar
Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global CCaaS market generated revenue of $4.99 billion in 2021, a 21.6% increase from 2020. Frost & Sullivan projects that revenue will increase at a 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is ex...
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11 Jan 2021  |  Global  |  Market Research
Vendors Offer New Digitized Solutions to Drive the Global Airport Security Market
Visionary Perspectives on Growth Potential Adjusted in Response to COVID-19 and Emerging Security Risks
As global air passenger volume grows, enhanced airport security becomes more critical than ever. The airport security landscape is continuously evolving, creating challenges for airport operators and solution providers. The first step to mitigate a threat is to identify it, followed by deploying operational policies and technologies to minimize it....
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26 Feb 2013  |  Europe  |  Market Research
European UPS and Precision Air Conditioning System Markets - Company Profiles
An Insight into the Competitive Landscape
The Uninterruptible Power Supply (UPS) market in Europe is expected to register medium growth between 2011 and 2016. The modular UPS segment is expected to witness high growth, and have a positive effect on the growth rate of the general UPS systems. The precision air conditioning system (PACS) market in Europe is witnessing a medium growth rate. T...
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22 Sep 2022  |  Global  |  Market Research
Global Hospital Workforce Scheduling & Support Solutions Growth Opportunities
Future Growth Potential Led by Continued Personnel Shortage and Rising Demand for Hospital Efficiency
Hospital workers are reeling under the pressure of the pandemic; burnout and long-standing problems resulted in some staff members permanently leaving the healthcare workforce, exacerbating the shortage. Others are switching jobs and opting for higher pay, making healthcare staff recruitment and retention a major challenge for hospitals, operationa...
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07 Dec 2021  |  North America  |  Market Research
Supply Chain Issues Help Power Highly Competitive North American Mobile Asset Management Market
Increased Need for Asset Visibility, New Technologies, and Go-To-Market Strategies Drive Industry Growth
With supply chain issues dominating the news, Mobile Asset Management (MAM) solutions are gaining even more credibility and attention in the North American market. Each year, Frost & Sullivan examines the mobile asset management solution category, defining MAM as solutions that remotely locate, monitor, and manage moveable assets that are outside o...
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