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The emerging markets for NDT inspection services are Brazil, China, India, and South Africa. Surprisingly, of these markets, China is the smallest. This is due to the trend in China wherein end-user industries prefer performing NDT inspections in-house rather than outsourcing. Similar to the global NDT inspection services market, these emerging gro...

25 Oct 2021  |  Global  |  Frost Radar

Frost Radar™: Global Managed Cloud Services Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Cloud has become an essential foundation for business growth. For enterprises around the world, cloud has unlocked cost efficiencies and increased speed-to-market while providing access to new technologies such as analytics, blockchain and AI. During COVID, businesses accelerated their cloud strategies to gain greater flexibility and agility in dig...

Simultaneous localization and mapping (SLAM) technology in imaging applications is relying on sensor technologies and software algorithms. SLAM allows autonomous systems such as self-driving cars, robots, and drones to simultaneously build a map of their surroundings, navigate, operate effectively, and estimate their position on that map. It levera...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

The Asia-Pacific cloud computing market is expected to grow at a CAGR of 28.4% during 2016–2022. Revenue grew 30.7% from 2015 to reach $11.34 billion in 2016. Cloud spending was dominated by Japan, Australia, and China in 2016. The key underlying theme across the markets is the increase in demand for managed cloud services. This arises due to Big D...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...