Search results for: 'hing platforms radar'

The 2019 version of the connected car outlook covers an overview on the upcoming technologies, features, services and global trends surrounding connected cars and automotive IT. The research includes latest features being introduced by automakers such as Marketplace, features-on demand, in-vehicle payments and newer telematics services. Predictions...

The global SD-WAN vendor market is large and growing, with market revenue expected to exceed $3.61 billion in 2022 at year-over-year growth of 48.3%. The market is forecast to grow at a compound annual growth rate of 25.8% from 2022 to 2027. Growth will be mainly driven by accelerated digital transformation, more complex network environments, and m...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

11 Dec 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Commercial Vehicle Telematics Market in Thailand, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Road traffic accidents and losses involving commercial trucks and buses in Thailand have led to more regulations regarding commercial vehicle specifications, safety, and operation. In 2013, the Thai government began to implement GPS installation on trucks and tractor trucks used specifically for the transport of dangerous goods and hazardous mate...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

With companies increasingly digitalizing automotive manufacturing processes, mixed reality (MR) tools are gaining significance for improving design and prototyping, streamlining assembly processes, enhancing quality control, reducing downtime, and increasing safety. In addition to these benefits, MR holds the potential to transform the automotive m...

New and used vehicles can be purchased in a variety of ways in North America, whether through franchised car dealerships, original equipment manufacturer (OEM) agency sales channels, or third-party online marketplaces. The need for an online marketplace came into focus in the early months of the COVID-19 pandemic as many companies selling cars did ...

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technician...