Search results for: 'harsh singh'

Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage.Contact centers play a crucial role in the manufactur...

The pandemic has been an essential influence for the increase in digital marketing among B-to-B and B-to-C companies. There has been an explosion in advertising on over-the-top (OTT) channels. Companies are embracing organic social media interactions and focusing on the omnichannel approach to the customer journey. With so many people on digital pl...

04 Nov 2022  |  South Asia, Middle East & North Africa  |  Market Research

Growth Opportunities for the Aviation Industry in the Middle East

Assessing Effects of the COVID-19 Pandemic on Regional Industry Dynamics for Airlines, Airports, and MROs

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The COVID-19 pandemic has fundamentally disrupted the global aviation industry, with airlines and airports bearing the brunt of the downturn. Limited domestic travel and heavy reliance on international air traffic have had a greater impact on Middle Eastern airlines’ and airports’ business operations than their global counterparts. Airlines oper...

To deliver excellent customer experience, organizations require a single view of customers across all touchpoints, which they can achieve through customer relationship management (CRM) solutions. Businesses aim to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing, and loyalty...

The BFSI sector is in a disruptive state as customer needs and technologies rapidly evolve. Uncertain economic conditions make financial decisions more volatile. When interest rates drop, consumers have more buying power. In the BFSI industry, this impacts growth in consumer spending for big-ticket items, such as houses and cars, often requiring lo...

Offshore wind energy involves the harvesting of wind power by setting up wind turbines in bodies of water, usually on the seafloor. Owing to the higher wind velocities in offshore locations, offshore wind turbines deliver greater power than their onshore counterparts. Higher offshore wind velocities also translate into higher capacity utilization f...

The EV industry is witnessing increasing investments in advanced battery chemistries to support faster charging speeds and cell stability. Challenging riding environments and harsh climatic conditions impact e2Ws' efficiency compared to cars with sophisticated thermal management systems. Traditional 2W OEMs are delaying their entry into the e2W mar...

The COVID-19 pandemic forced lockdowns and border closures, which subsequently curtailed global travel. Industry revenue in fiscal year (FY) 2020–2021 amounted to $328 billion—the nominal equivalent to revenue generated in FY 2000–2001. Due to grounded aircraft and cancelled flights, the reasons for the shift in passenger behavior, government restr...

Civil supersonic transport aircraft have ceased operations since the retirement of Concorde’s commercial service in 2003. The International Civil Aviation Organization (ICAO) and the Federal Aviation Authority (FAA) have initiated the process of developing new supersonic noise standard development and emission regulations through flight-test proced...