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The disruption the Russo-Ukrainian War is having on the international defense system has also sped up changes in the global defense industry. The war, the most influencing event on global defense markets in the last 2 decades, has caught NATO members in the midst of strategic national security and military build-up planning processes, especially in...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...