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This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

24 Feb 2020  |  Asia Pacific  |  Market Research

ASEAN and Taiwan Data Center Services Market, Forecast to 2025

Competition between Data Center Operators is Expected to Intensify Across the Region, Driving Increased Focus on Creating Differentiation, Enhancing Managed Services, Optimized Competitive Strategies and Achieving Relevant Certifications

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Key Issues Addressed

With the growing presence of hyperscale cloud service providers, high penetration of Internet connectivity and a keen focus on cybersecurity and data privacy, the demand for data storage and managed hosting services is expected to grow exponentially across the ASEAN and Taiwan region (henceforth collectively referred to as “ASEAN”). In mature data ...

To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations, and availability across Singapore. With the extensive penetration of Internet connectivity, as well as a keen focus on cybersecurity and data privacy...

In light of the spate of natural disasters in Japan, businesses are increasingly re-assessing their preparedness for disaster recovery and business continuity planning (DR/BCP). In recent years, Japan has witnessed a wave of migration from UNIX to x86 servers, with many Japanese companies re-configuring their IT infrastructure, focusing on cloud-ba...

Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences as highly personalized, relevant, and proactive, involving engaging interactions and immediate issue resolution. Incre...

This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...

17 Oct 2016  |  Asia Pacific  |  Market Research

Asia-Pacific Cloud Computing Services Market

Digitization and Changing Perception Fueling Growth in the Cloud Computing Services Market

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Scope of the report The research report includes the following segments: Product scope: Cloud Computing Services- SaaS, PaaS, IaaS Geographic scope: Asia-Pacific End-user scope: Data Center Providers, Cloud Companies Revenue analysis and forecasts, drivers and restraints, market trends, geographic analysis, emerging trends, competitive trends, and...

21 Aug 2019  |  Asia Pacific  |  Market Research

Malaysian Data Center Services Market, Forecast to 2025

Digital Transformation Initiatives to Boost Uptake of Data Center Services

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Key Issues Addressed

Malaysia is considered to be one of the prime data center markets in the APAC region, and it is poised to experience exponential data center growth due to the abundant availability of resources and favorable government policies concerning data center infrastructure. The Government of Malaysia and Malaysian enterprises are keen to increase their ado...

Complexities in migration journeys form the key challenge for many end users in Australia, driven mainly by difficulties in migrating complex Big Data applications to the cloud. In addition, many enterprises now have heterogeneous environments consisting of legacy IT infrastructure and cloud-based applications, creating integration challenges in ma...