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The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Malaysian contact c...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Singapore’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

18 Sep 2018  |  Global  |  Market Research

Global LED Lighting Market (2018 Update)

LaaS is Set to Alter the LED Lighting Business Model; Human-centric Lighting Applications Will Drive the LED Market by 2024

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The global LED lighting market is highly competitive and is driven by the demand for energy-efficient lighting, advanced lighting control, reduced prices and increasing awareness on the potential health benefits to human beings. LED manufacturers are adopting new business models to combat the drastic fall in prices of LED light sources. The global ...

28 Feb 2017  |  Global  |  Market Research

Global LED Lighting Market (2017 Update)

Driven by IoT, LaaS will Usher in Connected Lighting and Living by 2023

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This study provides an in-depth analysis of the global LED lighting market in 2016, covering 7 application segments (residential, retail, architectural, outdoor, office, industrial, hospitality) in 5 regions (North America, Europe, Latin America, the Middle East and Africa, and Asia-Pacific). After evaluating the market size for 2016 to be $ 47,303...

09 Jun 2025  |  Global  |  Technology Research

Emerging AI Trends in the Renewable Energy Industry

AI Developments are Transforming the Renewable Energy Industry

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Growing environmental concerns have intensified the focus on renewable energy. Organizations are making a conscious effort to adopt renewable sources, leading to rapid growth—a trend that is expected to continue. Stakeholders are increasingly turning to artificial intelligence (AI) to enhance both the generation and utilization of renewable energy....

22 Oct 2019  |  Global  |  Market Research

Small Satellite Launch Services Market, Half-yearly Update, H1 2019, Forecast to 2033

Growing Demand for Launch and the Onset of Scheduled Dedicated Launch Services

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Key Issues Addressed

Small satellites are at the spotlight of the evolution of the space industry. Small satellite ecosystem is expanding at an accelerated pace, with new entrants offering innovative space solutions; existing players are expanding their portfolio by investing in the small satellite value chain. It is important to investigate the past and current state ...

The digital grid maintenance market is undergoing a period of further integration and technological changes. This study provides an overview of the aspects of software-enabled digital grid maintenance. The market, like many others, is not insulated from the effects of the COVID-19 pandemic. However, while the COVID-19 pandemic initially contributed...

In the Asia-Pacific transmission and distribution sector, the initial stages of grid restructuring will take place in countries such as Vietnam and Japan in 2015. In the smart-grid space, Japan and South Korea will continue smart-meter roll-outs. In Australia, grid privatization in Queensland and New South Wales was initiated in 2014 and is expecte...