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The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Malaysian contact c...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Singapore’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

09 Jun 2025  |  Global  |  Technology Research

Emerging AI Trends in the Renewable Energy Industry

AI Developments are Transforming the Renewable Energy Industry

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Growing environmental concerns have intensified the focus on renewable energy. Organizations are making a conscious effort to adopt renewable sources, leading to rapid growth—a trend that is expected to continue. Stakeholders are increasingly turning to artificial intelligence (AI) to enhance both the generation and utilization of renewable energy....

22 Oct 2019  |  Global  |  Market Research

Small Satellite Launch Services Market, Half-yearly Update, H1 2019, Forecast to 2033

Growing Demand for Launch and the Onset of Scheduled Dedicated Launch Services

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Key Issues Addressed

Small satellites are at the spotlight of the evolution of the space industry. Small satellite ecosystem is expanding at an accelerated pace, with new entrants offering innovative space solutions; existing players are expanding their portfolio by investing in the small satellite value chain. It is important to investigate the past and current state ...

The digital grid maintenance market is undergoing a period of further integration and technological changes. This study provides an overview of the aspects of software-enabled digital grid maintenance. The market, like many others, is not insulated from the effects of the COVID-19 pandemic. However, while the COVID-19 pandemic initially contributed...

In the Asia-Pacific transmission and distribution sector, the initial stages of grid restructuring will take place in countries such as Vietnam and Japan in 2015. In the smart-grid space, Japan and South Korea will continue smart-meter roll-outs. In Australia, grid privatization in Queensland and New South Wales was initiated in 2014 and is expecte...

Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...