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12 Jan 2021  |  North America  |  Frost Radar

Frost Radar™: 5G Network Infrastructure Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Frost & Sullivan defines 5G network infrastructure to include radio access networks (RAN), transport networks, and core networks (which may include one or more edge networks). 5G introduces many disruptive technologies, from new chips and devices to new network architectures, that impact all areas of network infrastructure. The promise of 5G for ...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This Frost Radar™ analysis provides a perspective on key trends as well as an assessment of 29 growth and innovation le...

Businesses receive massive amounts of customer feedback every day through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. Voice of customer (VoC) refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data analyti...

As cloud communications penetrate mainstream buyers, customer requirements become more diverse, which creates challenges and opportunities for unified communications-as-a-service (UCaaS) platform providers. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly adjust t...

The pathology workforce shortage, accuracy concerns, and uneven distribution of prices and resources remain persistent challenges for the diagnostics sector. Automation, a broad concept encompassing processes and practices that streamline workflows, save time, and manage increasing workloads, has become a key response to these issues. By combining ...

Organizations today want a single view of customers from all touch points, which can be achieved through customer relationship management (CRM) solutions. The goal for companies, educational institutions, and the public sector is to capture and leverage the wealth of available data to have profitable, productive, value-rich, experience-enhancing, a...

This Frost Radar analyzes the industrial electric motors market. By definition, industrial electric motors are the electric motors used specifically for industrial applications such as power generation, oil and gas, transportation, water and wastewater, metals and mining, food and beverage, buildings, data centers, logistics, and others. Traction m...

Smart meters are the bedrock component of a future smart grid. The smart meter market is driven by the reduction of non-technical loss, their essential role in effective integration of renewable energy, and government initiatives and regulations. Global AMI metering market revenue grew 29.8% from 2017 to 2018, reaching $6,931.5 million; revenue is ...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...