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The European ride-hailing market is rapidly evolving, shaped by technological advancements, changing consumer preferences, and regulatory dynamics. While Uber and Bolt are the formidable players, local and regional competitors such as FreeNow, Cabify, inDrive, Yango Ride, Heetch, and Blacklane have their own strengths and specific regions of operat...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

AI s impact on global businesses in the past decade cannot be overstated. Large-scale and real-time data analysis and highly accurate prediction capabilities of AI/machine learning (ML) algorithms are significantly improving decision making processes. Moreover, AI s ability to take over routine and low-skill tasks will help firms shift their employ...

The global usage-based insurance (UBI) market is experiencing a transformative shift, driven by the rapid adoption of connected technologies and data-driven insights. Traditional insurance models have struggled to keep pace with the evolving automotive landscape, where driver behavior and vehicle usage patterns are becoming more integral to risk as...

22 Oct 2024  |  Global  |  Technology Research

Top 10 Electronics Technologies in the Retail Industry

Innovation and Adoption of Advanced Electronics Will Enhance the Customer Buying Experience

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The retail industry has witnessed a fundamental shift from its conventional operations, mainly due to advancements in technologies, changing consumer preferences, and a high focus on enhanced efficiency. Advanced electronics technologies, such as AR/VR, IoT, and RFID, are increasingly being integrated into retail environments to enhance the shoppin...

Extended detection and response (XDR) is a fast-growing solution category that aims to address customer pain points in an ever-evolving threat landscape. The solution has three promises at its core: cross-layered detection and response, visibility, and actionability capabilities across all major threat vectors; meaningful automation that can empowe...

The United Kingdom, despite having relatively high rainfall and water availability compared to many other countries, faces water stress primarily because of climate change, which has changed rainfall patterns and caused droughts. During the 2022 drought, some UK water utilities implemented an unprecedented hosepipe ban. Droughts are expected to bec...

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) profiles a wide range of innovations from the advanced medical devices, medical imaging, digital health, and diagnostics industry. The issue includes advanced medical devices such as implantable wireless sensor, drug-device combination therapy, bionic hands, sutureless device,...

One of the most powerful applications of AI technology in CX today is AI-powered analytics. The introduction of AI analytics can supercharge contact center business intelligence, transforming it from a tool that tells a story of the past to an instrument that informs the future. AI analytics enable a range of new capabilities, including:Automated i...