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18 Aug 2021  |  Latin America  |  Frost Radar
Frost Radar™: Latin American Cloud Contact Center Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...
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18 Aug 2021  |  Global  |  Market Research
Global Vulnerability Management Market, Forecast to 2025
Complex and Evolving Attack Surface, Resource Shortage, and Regulatory Requirements Drive Adoption
Business operations and consumer engagements are rapidly moving to an environment that is permanently online and permanently connected. End consumers demand a user experience that enables them to switch between multiple applications and devices seamlessly. However, a seamless customer experience across numerous applications requires an open net...
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01 Sep 2021  |  Asia Pacific  |  Market Research
Australia Facility Management Growth Opportunities
Technology Adoption and Service Efficiency to Advance FM as the Economy Improves Post-pandemic
The Australian facilities management (FM) market registered disruption due to the COVID-19 pandemic in 2020, recording negative growth. It is forecast to remain negative in 2021. Frost & Sullivan expects the FM market to record stable development in 2022 as the economy recovers and fully recover by 2025 or 2026. New infrastructure development, h...
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23 Sep 2021  |  Global  |  Megatrends
Trend Opportunity Profiles—Future of Humanless Construction
Future Growth Potential Enhanced by Advancements in Robotics and Automation
Developers are increasingly investing in digital tools like robotics and automation to improve productivity. 3D printing and other new technologies will lead to rapid advancements in prefabrication and modularization. These advancements, in turn, will improve productivity and reduce overreliance on on-site processes. With a rapidly aging workfor...
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21 Oct 2021  |  Global  |  Technology Research
Breakthrough Flow Battery Technologies for Grid-scale Energy Storage
Long Operational Life, Eco-friendly Construction, and Low Lifetime Cost Drive the Deployment of Flow Batteries for Stationary Larg
The flow battery energy storage solution comprises 2 electrolytes, which differs from the traditional battery design, where energy is stored as the electrode material. These electrocytes’ electrochemical nature drives the ion transfer and enables the storage and discharge of energy. A flow battery can be used as a fuel cell and rechargeable batte...
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26 Oct 2021  |  Global  |  Customer Research
Hybrid and Multicloud Healthcare IT Transformation
Findings from the 2020 Frost & Sullivan Global Cloud User Survey
Healthcare providers are accelerating digitization strategies due to the COVID-19 pandemic. The most successful providers leverage cloud computing to meet business agility, cost savings, innovation, data storage, security, and privacy goals. Frost & Sullivan conducted the 2020 Global Cloud User Survey between August and September 2020 in North A...
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09 Nov 2021  |  Asia Pacific  |  Market Research
ASEAN Shared Mobility Growth Opportunities
Transformative Mega Trends Lead to Automotive Electrification and the Innovation of Super Shared Mobility Applications
The study assesses the key shared mobility trends in the Association of Southeast Asian Nations (ASEAN), covering Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam. Key shared mobility activities discussed in the study include car sharing, eHailing, ride sharing, demand-responsive transit, and micro mobility....
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20 May 2019  |  Asia Pacific  |  Market Research
Japanese Managed Security Services Market, Forecast to 2022
Lack of In-house Cybersecurity Skills Drives MSS Adoption
In 2017, the Japanese MSS market witnessed a healthy growth of 7.6% on a YoY basis. The Japanese market continued to be the largest contributor in APAC, accounting for 32.3% of the market share in the APAC region. CPE-based management/monitoring service (MMS) segment contributed to a majority of the share in 2017, with a YoY growth of 6.6%. While ...
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09 Dec 2021  |  Global  |  Frost Radar
Frost Radar™: Global Commercial Avionics Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
With the COVID-19 pandemic severely hampering demand for air travel, the global aircraft utilization rate has declined steeply. This utilization rate is highest for narrow-body aircraft followed by regional jets, wide-body aircraft, and turboprop aircraft, which signifies that air travel demand for short-haul routes is higher than for long-haul rou...
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16 Dec 2021  |  Global  |  Customer Research
Impact of Mobile Devices and Apps on Customer Experience (CX)
Customer Perspectives on Excelling in CX in a Mobile World
With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...
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