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21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Accommodative monetary policy and low interest rates by the European Central Bank, coupled with increasing investments by Chinese investors in Central and Eastern Europe, had aided the resurgence of European economy in 2017. As part of China’s One Belt One Road project, the 16 Plus 1 initiative has made investments of $3 billion and plans to invest...

Supply chain in any organization is literally its backbone. Cutting across a range of functions, it traverses across the life cycle of a product. Even a slight impediment can affect the entire value chain, run schedules off track, and significantly hamper productivity and efficiency. As companies struggle with visibility and transparency in the tra...

03 Jul 2019  |  Global  |  Market Research

Global Employee Health Management IT Market, Forecast to 2024

Well-Being and Corporate Performance are Top Priorities

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Key Issues Addressed

The purpose of this research service is to present a comprehensive analysis of the global employee health management information technology (EHM IT) market, with respect to how digital health platforms are expected to help employers devise and scale clinical and wellness programs that ensure employee well-being and improve organizational productivi...

02 Aug 2019  |  Asia Pacific  |  Market Research

Strategic Analysis of the Electric Vehicle Charging Infrastructure in China, 2018–2025

With the Increase in the Number of Electric Vehicles, Public Charging Points in Operation are Likely to Reach 4 Million Units by 2025

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Key Issues Addressed Key Benefits

About 1.05 million units of electric vehicles (EVs) were sold in China in 2018. Battery electric vehicle (BEV) segment dominated the Chinese EV market with a 74.8% share, or sales of 788,000 units, in the year. The country is implementing the China V emission standard. Shanghai and Guangzhou are likely to pioneer the upgrade to the China VIB standa...

The global microgrids market will experience strong revenue growth, increasing from $8.85 billion in 2021 to $19.55 billion in 2030. North America and Asia-Pacific (APAC) will be the leading markets from 2021 to 2030. However, APAC will outpace North America and hold the highest share in the long term, focusing on remote microgrids. With largely se...

As one of the core technology solutions within the security industry, the rush of changes that the surveillance market has undergone due to digitalization, new integration capabilities, and the addition of analytics offerings has allowed the market to continue its impressive growth even through the pandemic era. With the surveillance market shaking...

The space industry is transitioning, especially with growth in the development of small satellites capabilities. New entrants are revolutionizing the space ecosystem, attracting investments from the government and private ventures. Low-cost satellites, with its proven technological and economical capabilities have attracted existing space players t...

In the current dynamic environment, which has uncertain economic conditions, trade wars, price volatility, production slowdown, and intense market competition, manufacturers are striving to improve operational efficiency in their existing plants and are keen to cut down the maintenance and operational related costs occurring due to unexpected failu...