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This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel e...

The health monitoring wearables industry is undergoing a profound transformation as competitive advantage shifts from device hardware to integrated digital health ecosystems. Market leaders are differentiating through clinically validated health insights, longitudinal data platforms, AI-enabled analytics, and subscription-based services that suppor...

02 May 2017  |  Global  |  Market Research

Global Military Airframe Maintenance, Repair, and Overhaul (MRO) Market, Forecast to 2026

Reduced Deliveries of New Aircraft and Increased Reliance on Health Management Systems Conflict with Rising Event Costs Resulting in Minimal Growth

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The global airframe MRO market registered $24.34 billion in 2016 revenue and is expected to reach 27.31 billion by 2026 growing at a compound annual growth rate of 1.2%. The North American market is the largest, but will experience modest growth. Meanwhile, rotary wing utility aircraft will experience the most significant segment growth. New delive...

The COVID-19 pandemic had a catastrophic impact on airports in 2020, resulting in a 50% reduction in capacity, a 60% drop in passenger numbers, and a total revenue loss of more than $125 billion. The pandemic has also shifted airport investment priorities. Rather than investing in physical infrastructure, airport owners are now focusing on improvin...

28 Jul 2022  |  Global  |  Frost Radar

Frost Radar™: Elevators and Escalators, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic has rapidly changed the way buildings, including their elevators and escalators, function. This industry in the recent past has transformed quickly and drastically because of supply chain disruptions, logistical challenges, and increased digitalization. This has led to changes in the way elevators and escalators are designed, ...

11 Aug 2022  |  Global  |  Frost Radar

Frost Radar™: Global Web Application Firewall Solutions Market, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Across industries, business models have evolved into customer-centric, digitally dependent operations that rely on web and mobile applications to keep customers, employees, and other stakeholders connected. With this proliferation in application use, the cyberattack surface at the application layer has expanded and become porous with vulnerable ent...

As the number of aging, technologically obsolete imaging systems at medical facilities heightens the need for replacement to new imaging equipment with advanced technology, hospitals and imaging centers (especially in developing economies) seek Managed Equipment Services models that provide a viable long-term equipment procurement strategy. Managed...