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In the rapidly changing automotive landscape, disruptive technologies are paving the way for a multitude of customer conveniences, with usage-based insurance (UBI) emerging as a standout example. This innovative business model is revolutionizing how insurance companies, original equipment manufacturers (OEMs), and leasing and rental fleets collect ...

The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great ene...

30 Jun 2020  |  North America  |  Market Research

Global Building Automation Systems (BAS) Market, Forecast to 2026

Smart and Cognitive Building Solutions to Embrace IoT Integration, Propelled the Transformation from Traditional to Advanced Systems, Unleashing Higher Productivity and Actionable Insights, Increasing Energy Efficiency, and Enabling New Business Models

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Key Issues Addressed

The world building automation systems (BAS) market is poised to grow at a moderate CAGR of 3.4% for the period 2019–2026. The key factors for growth are energy efficiency requisites, energy conservation and favourable government initiatives, rising energy prices, and strict building codes, aiding BAS systems adoption. Regulatory drivers will have a...

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

As part of Frost & Sullivan’s ongoing research on Cybersecurity, we conducted a deep-dive into the Global DDoS Mitigation market. Distributed Denial of Service (DDoS), among the most common hacker attacks, overwhelms network hosts with invalid requests from 'distributed’ sources, leading to legitimate requests being lost or ignored in the ensuing m...

29 Apr 2019  |  Global  |  Market Outlook

Global Homes and Buildings (H&B) Industry Outlook, 2019

Artificial Intelligence (AI), Voice Command Control, and IoT-enabled Lighting to Drive the Industry Forward

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Key Issues Addressed

The homes and buildings (H&B) industry continues to evolve, driven by transformational technologies such as artificial intelligence (AI), machine learning, Internet of Things (IoT), data analytics, and the cloud. These technologies are significantly impacting smart homes, LED lighting, building automation, and building energy management markets. Ev...

The global data center market continues to grow despite the pandemic and will experience a high growth trajectory over the coming years due to the rise in hyperscale data centers, investments, data creation and consumption, and data traffic volumes fueled by emerging technologies, such as 5G, edge, internet of things, and artificial intelligence/ma...

This study forecasts the future of the electric motor industry as it embraces new business models and innovations brought in by the Industrial Internet of Things (IIoT) and digital transformation across the value chain. Shifting customer preferences and socioeconomic volatility, the impact of the global pandemic on the supply chain, and political t...

In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...