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In recent years, businesses have increasingly focused on employee engagement and brand loyalty, rather than customer experience (CX), as the primary drivers of success. However, in the next two years, improving CX has become the top priority again, followed closely by ensuring business continuity and optimizing operational efficiency and productivi...

15 Jul 2022  |  Global  |  Customer Research

Frost & Sullivan Global Cloud User Survey, Q4 2021

Transformational Growth in Hybrid Cloud and Multi-cloud Deployments Drive Digitalization in Healthcare

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Key Issues Addressed

This research service presents the findings of the global cloud user survey conducted by Frost & Sullivan between October 2021 and November 2021 to derive insights on cloud adoption, deployment, and usage. The primary goal of this research is to analyze the cloud computing technology adoption trends among healthcare organizations, including top bus...

30 Jun 2020  |  North America  |  Frost Radar

Frost Radar™: Global SD-WAN Vendor Market, 2020

Benchmarking Future Growth Potential

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The COVID-19 pandemic has forced governments across the globe to order citizens to stay at home and follow social distancing practices, resulting in an unprecedented number of people working from home. The cloud and advances in networking technology have made this possible. With businesses across industries embracing the public cloud to host key ...

The rapid proliferation of remote or hybrid workforces, the widespread adoption of SaaS applications, and the increasing volume of web-based cyberattacks have elevated the browser as a significant attack surface, providing an initial breach foothold for cyber adversaries. As the volume and complexity of web-based attacks increase, the browser attac...

This edition of the IT, Computing and Communication Technology Opportunity Engine explores growth in AI-driven intelligence, synthetic data, multi-modal AI, intelligent document processing, workflow automation, finance orchestration, compliance automation, embedded finance, cross-border payments, blockchain-enabled trade finance, tokenization, priv...

This edition of the IT, Computing and Communication Technology Opportunity Engine showcases 16 emerging technology innovators advancing intelligent automation, cloud-native infrastructure, connected ecosystems, enterprise integration, next-generation networking, and AI-powered digital transformation. The edition highlights innovations spanning smar...

Software-defined automation (SDA) represents a paradigm shift in industrial and manufacturing control systems that addresses traditional operational technology (OT) architectures' limitations. As proprietary, hardware-intensive automation systems reach the end of their life cycles, they increasingly hinder innovation, scalability, and adaptability ...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

COVID-19 has accelerated the need for a faster, more accessible clinical trial process. During the height of the pandemic, in-person follow-ups for ongoing trials were replaced with hand-held devices that essentially built an ecosystem for home health care support services that can be easily leveraged to avoid or reduce participant dropout rates. ...