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29 Jul 2025  |  Global  |  Customer Research
Contact Center Objectives and Investment Plans, 2025 to 2027
A Customer Perspective
In recent years, businesses have increasingly focused on employee engagement and brand loyalty, rather than customer experience (CX), as the primary drivers of success. However, in the next two years, improving CX has become the top priority again, followed closely by ensuring business continuity and optimizing operational efficiency and productivi...
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21 May 2025  |  Global  |  Megatrends
Trend Opportunity Profile Series: Economic Trends (3rd Edition)
Key Transformations in Customer Experience and Shopping Platforms Enabling Growth and Innovation to 2030
This series offers an overview of the economic risks and transformative trends adopted by countries globally, leading to a better business and economic environment and creating direct opportunities for major sectors such as healthcare and medicine, industrial, technology, supply chain and logistics, energy, food and agriculture, mobility, business ...
$4,950.00
Special Price $4,455.00 save 10 %
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14 May 2025  |  North America  |  Market Research
Analyst Perspective on Agentic AI
What to Expect in 2025-2027
Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...
$2,450.00
Special Price $2,205.00 save 10 %
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20 Jun 2025  |  North America  |  Market Research
The Impact of Tariffs on the Retail Customer Experience
How Retailers are Navigating Economic Uncertainty in 2025
The inauguration of a new U.S. president in January 2025 not only changed the administration but also initiated a complete shift in managing the U.S. economy. A key focus is the rapid implementation of tariffs affecting the U.S. and its trading partners. Tariffs act as a tax on businesses importing goods, since companies cannot retrieve their produ...
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Special Price $2,205.00 save 10 %
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17 Nov 2025  |  Global  |  Technology Research
Growth Opportunities in the Development of Water-Free Formulations in Personal Care and Cosmetics
Advanced Encapsulation Technology and Solid Format Products to Drive Transformational Growth
The personal care and beauty industry is undergoing a significant transformation driven by resource efficiency, consumer demand, and a focus on sustainability. Traditionally, water has been a dominant ingredient in personal care and cosmetics products, comprising up to 60 to 95% of the formulations in products such as shampoos and creams, acting as...
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08 Sep 2025  |  Global  |  Technology Research
Sustainable Innovations in the Medical Devices Industry, 2025
Biodegradable materials and the circular economy are driving transformational growth in the sustainable medical devices industry
Increasing concerns over sustainability in the healthcare industry, particularly in medical technology (medtech), have necessitated a shift towards greener and more circular practices. The shift towards a green economy entails the use of environmentally friendly materials, technologies, and manufacturing processes throughout the product lifecycle. ...
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02 Jul 2025  |  Global  |  Technology Research
Innovations in Continuous Health Monitoring Technologies
Artificial intelligence, sensor innovation, and contactless system to drive transformational growth
Continuous health monitoring technologies are playing an instrumental role in healthcare by enabling real-time monitoring of vital signs, including heart rate, respiration rate, and blood pressure, thereby enhancing early disease detection and chronic disease management.The growing burden of chronic diseases, an aging population, and a shift toward...
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31 Jul 2025  |  Global  |  Technology Research
Growth Opportunities in RNA Therapeutics
Broad Applications Drive Growth in RNA Therapeutics
The report analyzes clinical trial activity across RNA therapeutic classes, including small interfering RNA (siRNA), messenger RNA (mRNA), antisense oligonucleotides (ASO), aptamers, micro RNA (miRNA), self-amplifying RNA (saRNA), small-activating RNA (RNAa), and circular RNA (cirRNA). It highlights key players in each segment and their role in adv...
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03 Jul 2025  |  Global  |  Market Research
The Rise of the Global Halal Economy, 2030 Trends and Growth Opportunities
Halal Economy to Grow to $9.5–$10.5 Trillion by 2030
The halal economy is on the cusp of transforming from a niche to an emerging sector. Encompassing halal foods, modest fashion, halal tourism, and more, the halal economy is being driven by a combination of factors, including government policy support, halal-consciousness amongst consumers, and halal integration by mainstream brands. As a result, th...
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09 May 2025  |  Global  |  Market Research
5G Private Networks, Latin America, 2024–2030
5G Private Networks Drive Transformational Growth due to their Unique Benefits
This study offers an extensive analysis of the key trends and technologies shaping the 5G private network (PN) industry in Latin America (LATAM). It includes detailed segmentation by business model, technology, and vertical industry, highlighting the dynamics and challenges within the region. While it emphasizes qualitative insights over quantitati...
$4,950.00
Special Price $4,455.00 save 10 %