Search results for: 'Photonic and Optical Computing Chips for AI and Data Center Acceleration'

In the last decade, digital transformation initiatives have rapidly developed in the global defense market. The Western Armed forces had to accelerate digital footprint implementation and adopt the cloud IT infrastructure to handle, analyze, and store mass data on its various operational utilities. These initiatives are inevitable, particularly for...

Data centers are core to digital transformation. Enterprises across various industries are outsourcing their data operations to third-party colocation service providers, whose competitive edge is determined by their capacity to scale, ensure an ample power supply, implement efficient cooling infrastructure, and provide robust network connectivity. ...

In a field of more than 100 industry participants in Europe, Frost & Sullivan independently plotted the top 20 cloud contact center companies across two key indices of growth and innovation.

Data centers are becoming vital for various business functions in the modern world. For example, enterprises increasingly outsource their data operations to third-party colocation service providers. These providers’ ability to scale in terms of physical space, adequate power supply, cooling systems for servers and network connectivity, and effectiv...

This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...

The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

This Frost & Sullivan research service analyzes the global industrial automation market from 2020 to 2025, with 2020 as the base year. The deliverable offers an in-depth look at the dynamics influencing and challenging the growth of the industrial automation market and analyzes the process automation technology segments across process, discrete, an...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...