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19 Oct 2023  |  Latin America  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Brazil
A Sophisticated Threat Landscape Drives Strategic Partnerships and Managed Security Adoption
While this deliverable focuses on Brazil, it is part of the larger 7-nation, 6-industry survey. The complete Voice of the Enterprise Security Customer survey by Frost & Sullivan samples organizations across major international business regions and is based on responses from 2,448 CISOs and key security decision-makers. The nations surveyed are Japa...
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23 Mar 2023  |  Latin America  |  Market Research
Cloud Contact Center Solution Market in Latin America, Forecast to 2029
Automation, AI, and Analytics Create Opportunities for Differentiation
The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...
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19 May 2023  |  Latin America  |  Frost Radar
Frost Radar™: Latin American Cloud Contact Centers, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...
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18 Mar 2009  |  Latin America  |  Market Research
Latin America Network Security Markets
Even though the worldwide economic crisis has negatively affected the Latin American Network Security markets, the region is forecast to grow at higher levels than more mature regions such as the United States and the Western Europe. Hence, the majority of global vendors are investing strongly in the region. Important market catalyst include: the h...
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26 Jun 2008  |  Latin America  |  Market Research
Latin America Managed Security Services Markets
Managed security service Providers monitor and manage clients electronic infrastructure from their secure operating centers (SOC) in order to protect client data and communications from anomalies and attacks. Influential market catalysts include the high number of network security regulations companies are obligated to comply to, excellent cost-be...
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22 Jun 2022  |  Latin America  |  Market Research
South American Border Security Growth Opportunities
Powering Transformational Growth with Disruptive Technologies and Integrated Systems
Border security solutions are of the utmost importance in South America as most countries experience migratory crises and some are affected by illegal crossings and armed conflicts related to instability in Venezuela. Transnational crime, such as drug trafficking and smuggling, is incessant in this region. In this study, Frost & Sullivan provide...
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28 Aug 2023  |  Latin America  |  Market Research
Latin American Data Center Colocation Service Growth Opportunities
Increased Connectivity, Greater Competitive Intensity, and Enhanced Digital Transformation Initiatives Across the Region Drive Future Growth Potential
The digital economy relies heavily on data centers, which serve as the backbone of today's interconnected world. To meet digitalization's demands, enterprises and governments seek top-tier data centers and digital infrastructure. The Latin American data center colocation service market continues to expand due to the growing adoption of digital tran...
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19 Apr 2011  |  Latin America  |  Market Research
Latin American Managed Security Services Markets
Influential market drivers of the Latin American MSS markets include the high number of network security regulations that companies are obligated to comply with, the excellent cost benefits of outsourcing network security, the increasing complexity of business networks, and the frequency and sophistication of network attacks. The market demand that...
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03 Nov 2022  |  Latin America  |  Market Research
Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2028
AI-based Technologies Bring New Growth Opportunities for Service Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...
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26 Nov 2012  |  Latin America  |  Market Research
Latin American Managed Security Services Markets
Healthy Economic Conditions Fuel the Latin American MSS Market
Although the managed security services market in Latin America (in the Southern Cone in particular) has not yet reached maturity and is in an incipient phase compared to developed countries, competing in this segment is an important challenge for providers. New contenders appear every day, as do innovative devices and platforms. The main offerings ...
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