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The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...

The COVID-19 pandemic rapidly changed how buildings function. Building mobility solutions have gained more importance and will form a crucial part of buildings and cities in the near future. Rapid employment of the Internet of Things (IoT), artificial intelligence (AI), and cloud technologies will make products smarter and revolutionize mobility in...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

SecurityHQ helps organizations modernize managed detection and response (MDR) by combining technology-agnostic security operations, transparent co-managed delivery, and a high-touch service model. Frost & Sullivan’s independent customer research shows that SecurityHQ enables organizations to improve alert fidelity, strengthen 24/7 response readines...

The research service discusses the key trends and use cases relevant to cloud computing and automotive ecosystem. It identifies the key areas that offer scope for essential technology innovation and discusses cloud-based solutions specific to the automotive industry. Cloud-based connected car solutions, which are now an integral part of the Interne...

Original equipment manufacturers (OEMs) and dealers are exploring different approaches to reach out directly to customers to reduce the overall retail operating costs These approaches should be effective enough to market and sell their inventory in the competitive retail arena. Automotive eCommerce transformed during the COVID-19 pandemic. Many OEM...

Dental practices and dental laboratories in France have recognised the importance of adopting digital dental solutions. Digital dental solutions continue to see substantial growth, and are expected to continue expanding in the market, as business models and significant value offerings keep evolving in tandem with the fast-paced world of connected h...

Dental practices and dental laboratories in Spain have recognized the importance of adopting digital dental solutions. Digital dental solutions continue to record substantial growth, and are these expected to continue expansion as business models and significant value offerings continue to evolve in tandem with the fast-paced world of connected hea...

This excel database contains the rolling stock inventory of rail operators in the European Union (EU). The database covers mainline rail applications—intercity, commuter, and freight rail—and offers insight into the rolling stock operated across the EU, including ones that have been retired. In some cases, ordered locomotives have been included. ...