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China’s autonomous and connected mobility market is undergoing a transition. The top challenges it faces include technical obstacles, such as perception technology and control algorithms; data privacy, protection, and security laws and regulations issued in the pre-autonomous driving era; and high manufacturing and operating costs. As a result, man...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital self-service, AI-driven resolutions, and proactive...

In the last 5 years, the Chinese government has tightened vehicle data collection, data protection, data privacy, and cybersecurity through a series of laws and regulations. Frost & Sullivan recognizes that all electronic hailing (eHailing) platform providers in China must assess these regulations and update their business operations and strategies...

We spend a significant amount of time commuting each day as we go about our daily lives; time that we would rather spend doing other things. With the advent of ubiqiutous connectivity, we are now able to do just that using our smart devices within our cars; activities like watching a streaming video clip on-the-go or reading our emails. The connect...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

This database gives detailed information on the current and forecasted penetration levels of key automotive technologies in the Indonesian automotive market for the period 2012–2021. The worksheets in the database include research methodology, technology definitions, total technology penetration levels, vehicle sales and penetration levels, and sa...

This database gives detailed information on the current and forecasted penetration levels of key automotive technologies in the Thai automotive market for the period 2012–2021. The worksheets in the database include research methodology,technology definitions, total technology penetration levels, vehicle sales for 2011-2013 and penetration levels, ...

The Asia-Pacific (APAC) water technology market, comprised of equipment and software products required for the treatment, distribution, and monitoring of water and wastewater (WWW) treatment plants and network used by municipal and industrial end users, is growing steadily driven by region-wide improvements in environmental regulations and investme...

The Thailand connected trucks telematics market showed significant slowness due to the COVID-19 pandemic, despite which the industry has shown resilience and indications for growth mainly in the transport and logistics sector. The telematics industry is further attributed by the support of government and department of land transport who regulate us...