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As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This Frost Radar™ analysis provides a perspective on key trends as well as an assessment of 29 growth and innovation le...

03 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American UCaaS Market

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robust...

Macro-economic and socio-political trends have had a considerable impact on the North American UCaaS market in the past four years. The COVID-19 pandemic-related lockdowns triggered a massive shift to remote and hybrid work, disrupted supply chains and business models in many industries, and highlighted the need for digital transformation. With...

Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...

In 2024, the industrial automation and manufacturing sectors will experience a transformational growth journey propelled by state-of-the-art technological advancements and changing dynamics shaped by a complex economic landscape, geopolitical tensions, supply chain disruptions, labor market and workforce issues, stringent regulatory requirements, a...

This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...

The consumer communication services tracker for the fourth quarter of 2022 provides detailed information on several companies in the US and Canadian markets. The aggregated data, delivered by country, technology, and company, includes subscriber, revenue, net add (loss), projection, and market share for the wireless, video, voice, and broadband ser...

Growing volume and complexity of data breaches force enterprises to invest in many point solutions to reduce vulnerability. Information security analysts often do not have the required bandwidth to handle the huge volume of data generated by each of these tools. The situation is further complicated by the widening gap between the demand and supply ...

The global care assistance and automation robots market is expected to achieve rapid adoption with a CAGR of 36% through 2021. As doctors and care providers pay more attention to patients, leaving daily tasks for the efficient handling of robotic systems, patients will receive improved quality of care and reduced hospital readmission, the prime rea...