Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement

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Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other technologies, to serve and effectively engage with their customers.

Table of Contents

Conversational A.I.: It’s A Bot Time for a New Conversation on Customer EngagementSPIE 2016 #15 - April 22/2016IntroductionA Quick History of the Evolution of SupportIVAs Save Money—and Give Customers What They Want in the Bargain Microsoft and Facebook Enter the Fray with ChatbotsIVAs Engage Customers across Channels with Personalized ContentNext IT Offers Conversational A.I., Supporting Customers and EmployeesCase Study Snapshots: Next IT Solutions in ActionAnalyst’s Advocate: Issues around Choice and PrivacyStratecast - The Last WordAbout StratecastAbout Frost & Sullivan

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