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Future Growth Potential of Conversational AI Solutions
26-Aug-2022
Global
Market Research
PD89-01-00-00-00
IT04571-GL-MT_26848
Conversational AI solutions are the most common way of interacting with customers/employees. Integrating artificial intelligence (AI) enabled businesses to gain a newer level of customer/employee insights while enriching their experiences and managing business operations. Further, increasing demand for customized personal experiences encouraged conversational AI solution usage to rise from a chatbot answering FAQs to providing personalized services.
The report provides an overview of the conversational AI market growth drivers and restraints that will impact solution deployment. In addition, it outlines market trends that are emerging in the conversational AI space, such as:
• Besides customer experience, enterprises leverage conversational AI to improve employee engagement.
• Multiple technology convergence enhances conversational AI capabilities.
• Multi-bot orchestration platforms help conversational AI deliver a unified experience.
• Human-to-machine interactions in voice, text, and image data formats create the need for multimodal conversational AI solutions.
• Voice-based human-to-machine interactions will retain a unique value proposition in the conversational AI ecosystem.
This research service identifies growth opportunities related to offering low-code/no-code solutions, integrating augmented intelligence services, and AI cybersecurity solutions for securing customer data.
Author: Hemangi Patel
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
The Impact of the Top 3 Strategic Imperatives on Conversational AI
Growth Opportunities Fuel the Growth Pipeline Engine™
Evolution of Conversational AI Universe from Chatbots to Include Virtual/Voice Assistants and Smart Virtual Agents
Traditional Conversational Solutions versus Conversational AI Solutions
The Architecture of Conversational AI Platform
The Architecture of Conversational AI Platform (continued)
Key Trends in Conversational AI
Besides Customer Experience, Enterprises Leverage Conversational AI to Improve Employee Engagement
Multiple Technology Convergence Enhances Conversational AI Capabilities
Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)
Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)
Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)
Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)
Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)
Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)
Multi-bot Orchestration Platforms Help Conversational AI Deliver a Unified Experience
Multi-bot Orchestration Platforms Help Conversational AI Deliver a Unified Experience
Human-to-machine Interactions in Voice, Text, and Image Data Formats Create the Need for Multimodal Conversational AI Solutions
Human-to-machine Interactions in Voice, Text, and Image Data Formats Create the Need for Multimodal Conversational AI Solutions
Voice-based Human-to-machine Interactions will Retain a Unique Value Proposition in the Conversational AI Ecosystem
Voice-based Human-to-machine Interactions will Retain a Unique Value Proposition in the Conversational AI Ecosystem
Voice-based Human-to-machine Interactions will Retain a Unique Value Proposition in the Conversational AI Ecosystem
Solutions and Enablement Platforms in the Fragmented Conversational AI Landscape with Established Companies and Start-ups
Solutions and Enablement Platforms in the Fragmented Conversational AI Landscape with Established Companies and Start-ups (continued)
Company Profile—Mantra Labs
Company Profile—Quantiphi
Company Profile—OneReach.ai
Conversational Solution is Becoming a Key Focus Area for Enterprises
Conversational AI is Creating Value Across Industries
Conversational AI Creating Multiple Use Cases Across Business Functions
Growth Drivers
Growth Restraints
Way Forward: Safeguard 3 I’s for Wider Adoption of Conversational AI Solutions
Way Forward: There is No One-size-fits-all Conversational AI Solution for Enterprises
Growth Opportunity 1: Low-code or No-code Conversational AI Solutions
Growth Opportunity 1: Low-code or No-code Conversational AI Solutions (continued)
Growth Opportunity 2: Integrating Augmented Intelligence Services
Growth Opportunity 2: Integrating Augmented Intelligence Services (continued)
Growth Opportunity 3: AI Cybersecurity Solutions
Growth Opportunity 3: AI Cybersecurity Solutions (continued)
List of Exhibits
Legal Disclaimer
List of Figures
- Percentage of Structured, Semi, and Unstructured Data in the Organization, Global, 2021, 2023, and 2025
- Conversational AI: Voice Recognition Market, Global, 2020 to 2026
- Conversational AI: Number of IoT Connected Devices, by Region, between 2020 and 2030
- Conversational AI: Growth Drivers, Global, 2022–2028
- Conversational AI: Growth Restraints, Global, 2022–2028
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| Deliverable Type | Market Research |
|---|---|
| Author | Hemangi Patel |
| Industries | Information Technology |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | Conversational AI solutions |
| Keyword 2 | Integrating artificial intelligence (AI) |
| Keyword 3 | Conversational AI Landscape |
| List of Charts and Figures | Percentage of Structured, Semi, and Unstructured Data in the Organization, Global, 2021, 2023, and 2025~ Conversational AI: Voice Recognition Market, Global, 2020 to 2026~ Conversational AI: Number of IoT Connected Devices, by Region, between 2020 and 2030~ Conversational AI: Growth Drivers, Global, 2022–2028~ Conversational AI: Growth Restraints, Global, 2022–2028~ |
| Podcast | No |
| WIP Number | PD89-01-00-00-00 |
Conversational AI Landscape Expands Beyond Customer Experience
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