Conversational AI Landscape Expands Beyond Customer Experience

Why is it Increasingly Difficult to Grow?

The Strategic Imperative 8™

The Impact of the Top 3 Strategic Imperatives on Conversational AI

Growth Opportunities Fuel the Growth Pipeline Engine™

Evolution of Conversational AI Universe from Chatbots to Include Virtual/Voice Assistants and Smart Virtual Agents

Traditional Conversational Solutions versus Conversational AI Solutions

The Architecture of Conversational AI Platform

The Architecture of Conversational AI Platform (continued)

Key Trends in Conversational AI

Besides Customer Experience, Enterprises Leverage Conversational AI to Improve Employee Engagement

Multiple Technology Convergence Enhances Conversational AI Capabilities

Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)

Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)

Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)

Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)

Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)

Multiple Technology Convergence Enhances Conversational AI Capabilities (continued)

Multi-bot Orchestration Platforms Help Conversational AI Deliver a Unified Experience

Multi-bot Orchestration Platforms Help Conversational AI Deliver a Unified Experience 

Human-to-machine Interactions in Voice, Text, and Image Data Formats Create the Need for Multimodal Conversational AI Solutions

Human-to-machine Interactions in Voice, Text, and Image Data Formats Create the Need for Multimodal Conversational AI Solutions

Voice-based Human-to-machine Interactions will Retain a Unique Value Proposition in the Conversational AI Ecosystem​

Voice-based Human-to-machine Interactions will Retain a Unique Value Proposition in the Conversational AI Ecosystem ​

Voice-based Human-to-machine Interactions will Retain a Unique Value Proposition in the Conversational AI Ecosystem ​

Solutions and Enablement Platforms in the Fragmented Conversational AI Landscape with Established Companies and Start-ups

Solutions and Enablement Platforms in the Fragmented Conversational AI Landscape with Established Companies and Start-ups (continued)

Company Profile—Mantra Labs

Company Profile—Quantiphi

Company Profile—OneReach.ai

Conversational Solution is Becoming a Key Focus Area for Enterprises​

Conversational AI is Creating Value Across Industries 

Conversational AI Creating Multiple Use Cases Across Business Functions

Growth Drivers

Growth Restraints

Way Forward: Safeguard 3 I’s for Wider Adoption of Conversational AI Solutions

Way Forward: There is No One-size-fits-all Conversational AI Solution for Enterprises

Growth Opportunity 1: Low-code or No-code Conversational AI Solutions

Growth Opportunity 1: Low-code or No-code Conversational AI Solutions (continued)

Growth Opportunity 2: Integrating Augmented Intelligence Services

Growth Opportunity 2: Integrating Augmented Intelligence Services (continued)

Growth Opportunity 3: AI Cybersecurity Solutions

Growth Opportunity 3: AI Cybersecurity Solutions (continued)

List of Exhibits

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