COVID-19: THE AFTERMATH

COVID-19: THE AFTERMATH

Finding Growth Opportunities in the Heavily Impacted Customer Experience World

RELEASE DATE
27-Apr-2020
REGION
North America
Research Code: 9857-00-8E-00-00
SKU: IT04110-NA-MR_24346

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT04110-NA-MR_24346

$1,500.00

$1,125.00 save 25 %

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Description

COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, Frost & Sullivan identified a number of effects on Customer Experience (CX) that must be monitored closely over the next few weeks. Frost & Sullivan’s global CX analyst team weighs in on the impact that COVID-19 will have on CX teams around the world and how you can support yours.

Related Research
COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, Frost & Sullivan identified a number of effects on Customer Experience (CX) that must be monitored closely over the next few weeks. Frost & Sullivan’s global CX analyst team weighs in on the impact that COVID-19 will have on CX teams around the world and how you can support yours.
More Information
No Index No
Podcast No
Industries Information Technology
WIP Number 9857-00-8E-00-00
Is Prebook No
GPS Codes 9533-C1,9702-C1,9705-C1,9884-C1,99DF-C1,9A5B-C1,9661,9857-76,9723