This strategic analysis is part of Frost & Sullivan’s continued coverage of the EMEA contact centre market. The scope of this research study includes ACD, CTI, SIP and multimedia contact routing systems deployed on-premise (CPE). Within this analysis, Frost & Sullivan has identified trends, drivers and restraints in the EMEA market. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europe, Rest-of-Europe, and Middle East and Africa. This study provides market size, market shares, forecasts and regional revenue breakdown. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.