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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Multichannel Customer Contact
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The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. Additionally, the percentage of automated customer interactions is expected to grow from 48% in 2014 to 64% by 2016. The use of multiple capabilities with social media customer contact strategies is expected to increase, with the largest increases expected for fully integrated with other contact channels and dedicated customer support forum/community.
Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean
Customer Experience Management Study—Malaysian Telecommunications Sector 2021
Customer Experience Management Study—Malaysian Banking Sector 2021
Conquering the Budget Struggle for Contact Center Transformation
Maintaining Brand Loyalty as Digital Channels Thrive Amidst the COVID-19 Pandemic
Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth
Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
Cloud Solutions Powering the Global Contact Center Applications Market, Forecast to 2026
AI-powered Chatbots Boosting the European CX Management Market, 2020
2021 Predictions— COVID-19 Accelerates CX Investments
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