Europe Contact Center BPO Market

Exponential Technological Change—How Might it Affect the World of BPO?

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This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry vertical, service function, and country/sub-region. Country/sub-region forecasts are provided for UK, Germany, France, Spain, Italy, Benelux, Nordics, Russia, and Rest-of-Europe. This market analysis research is provided in Excel format.

Table of Contents

1. Market Definitions
Contact Centers
Contact Center BPO
Contact Center BPO Revenue
Agent-based services
Technology-based services
Revenue by Service Function
2. Market Drivers and Restraints
Market Drivers
Economic uncertainties and pressure to reduce costs
Superior multichannel capabilities of outsourcers
Breadth and depth of technology solutions
Market Restraints
Rapidly changing customer interaction
Dampened economic growth reduces
Growth of digital customer interactions
3. Service Platform
Revenue Forecast by Service Platform
Service Platform
Agent Services
Technology Solutions
4. Industry Vertical
Revenue Forecast by Industry Vertical
5. Service Function
Revenue Forecast by Service Function
6. Region
Revenue Forecast by Region
Rest of Europe
7. Market Shares
Market Share by Revenue
8. Key Takeaways
9. Legal Disclaimer

List of Figures & Charts

1. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020
2. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020
3. Contact Center BPO Market: Revenue Forecast by Service Platform, Europe, 2014–2020
4. Contact Center BPO Market: Revenue Forecast by Industry Vertical, Europe, 2014–2020
5. Contact Center BPO Market: Revenue Forecast by Service Function, Europe, 2014–2020
6. Contact Center BPO Market: Revenue Forecast by Region, Europe, 2014–2020
7. Contact Center BPO Market: Market Share by Revenue, Europe, 2015

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