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Europe Contact Center BPO Market

Information TechnologyEurope Contact Center BPO Market

Exponential Technological Change—How Might it Affect the World of BPO?

RELEASE DATE
14-Dec-2016
REGION
Europe
Deliverable Type
Market Research
Research Code: K00E-01-00-00-00
SKU: IT03168-EU-MR_19217
AvailableYesPDF Download

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SKU
IT03168-EU-MR_19217

Europe Contact Center BPO Market
Published on: 14-Dec-2016 | SKU: IT03168-EU-MR_19217

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$4,950.00

$3,712.50save 25 %

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Description

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry vertical, service function, and country/sub-region. Country/sub-region forecasts are provided for UK, Germany, France, Spain, Italy, Benelux, Nordics, Russia, and Rest-of-Europe. This market analysis research is provided in Excel format.

Table of Contents

Contact Centers

Contact Center BPO

Contact Center BPO Revenue

Agent-based services

Technology-based services

Revenue by Service Function

Market Drivers

Market Restraints

Revenue Forecast by Service Platform

Service Platform

Revenue Forecast by Industry Vertical

Note

Revenue Forecast by Service Function

Note

Revenue Forecast by Region

Note

Market Share by Revenue

List of Figures & Charts
List of Figures
  • 1. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020
  • 2. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020
  • 3. Contact Center BPO Market: Revenue Forecast by Service Platform, Europe, 2014–2020
  • 4. Contact Center BPO Market: Revenue Forecast by Industry Vertical, Europe, 2014–2020
  • 5. Contact Center BPO Market: Revenue Forecast by Service Function, Europe, 2014–2020
  • 6. Contact Center BPO Market: Revenue Forecast by Region, Europe, 2014–2020
  • 7. Contact Center BPO Market: Market Share by Revenue, Europe, 2015
List of Charts
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    This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry vertical, service function, and country/sub-region. Country/sub-region forecasts are provided for UK, Germany, France, Spain, Italy, Benelux, Nordics, Russia, and Rest-of-Europe. This market analysis research is provided in Excel format.
    More Information
    Deliverable Type Market Research
    No Index No
    Podcast No
    Table of Contents | Market Definitions~ || Contact Centers~ || Contact Center BPO~ || Contact Center BPO Revenue~ || Agent-based services~ || Technology-based services~ || Revenue by Service Function~ | Market Drivers and Restraints~ || Market Drivers~ ||| Economic uncertainties and pressure to reduce costs~ ||| Superior multichannel capabilities of outsourcers~ ||| Breadth and depth of technology solutions~ ||| Others~ || Market Restraints~ ||| Rapidly changing customer interaction~ ||| Dampened economic growth reduces~ ||| Growth of digital customer interactions~ ||| Others~ | Service Platform~ || Revenue Forecast by Service Platform~ || Service Platform~ ||| Agent Services~ ||| Technology Solutions~ | Industry Vertical~ || Revenue Forecast by Industry Vertical~ || Note~ | Service Function~ || Revenue Forecast by Service Function~ || Note~ | Region~ || Revenue Forecast by Region~ || Note~ ||| Benelux~ ||| Nordics~ ||| Rest of Europe~ | Market Shares~ || Market Share by Revenue~ | Key Takeaways~ | Legal Disclaimer~
    List of Charts and Figures 1. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020~ 2. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020~ 3. Contact Center BPO Market: Revenue Forecast by Service Platform, Europe, 2014–2020~ 4. Contact Center BPO Market: Revenue Forecast by Industry Vertical, Europe, 2014–2020~ 5. Contact Center BPO Market: Revenue Forecast by Service Function, Europe, 2014–2020~ 6. Contact Center BPO Market: Revenue Forecast by Region, Europe, 2014–2020~ 7. Contact Center BPO Market: Market Share by Revenue, Europe, 2015~|
    Author Michael DeSalles
    Industries Information Technology
    WIP Number K00E-01-00-00-00
    Is Prebook No
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