Frost Radar™: Outsourced Digital Workplace Services, 2024

The Frost Radar™ for the outsourced digital workplace services (ODWS) industry analyzes providers offering solutions that enhance digital workplace environments through consulting, implementation, and support services. These solutions aim to improve employee engagement, productivity, and digital dexterity by integrating advanced tools and technologies for seamless remote collaboration and communication.

From a field of more than 50 ODWS providers, Frost & Sullivan independently plotted 13 growth and innovation leaders based on specific inclusion criteria. All 13 have demonstrated progress in this evolving industry and increased their innovation efforts and growth traction.

To be included in this Frost Radar™, an ODWS provider must meet the following inclusion criteria:
o     24/7 remote and on-site support for end users
o     Support for a wide range of end-user devices
o     Delivery of cloud-based or SaaS digital workplace services
o     Use of AI and automation to enhance service delivery and efficiency
o     The offer of tools that facilitate communication and collaboration among employees
o     Services that support digital workplace transformation
o     Robust security protocols to protect data and ensure compliance
o     A focus on improving EX through various tools and services
o     Seamless integration with existing enterprise systems and applications.
o     Scalable solutions that can grow with the organization.
o     Detailed analytics and reporting to track performance and outcomes
o     Management of third-party vendors to ensure service quality.
o     Quality assurance processes to maintain high service standards
o     A minimum revenue threshold of $1 billion for CY 2023

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.