Frost Radar™: Asia-Pacific Business Process Management Services, 2021

Frost Radar™: Asia-Pacific Business Process Management Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
15-Dec-2021
REGION
Asia Pacific
Research Code: PC58-01-00-00-00
SKU: IT04440-AP-MR_26090
$4,950.00
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SKU
IT04440-AP-MR_26090
$4,950.00
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Description

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. However, BPM services now encompass both back-office and front-office activities across customer experience (CX), human resources (HR), financial and accounting (F&A), and procurement and supply chain management, among other functional areas.

The BPM services market has evolved beyond resource expansion and cost arbitrage solutions to drive business outcomes and value creation for a company and all of its stakeholders, including customers. While cost inevitably remains important, organizations want to realize enhanced business outcomes in addition to optimizing the efficiency of their business processes. These clients are becoming less price-conscious and reprioritizing to identify and achieve measurable outcomes such as improving customer centricity, acquiring and retaining new customers, identifying new opportunities for business expansion and growth, boosting profitability, ensuring business continuity, streamlining operations, optimizing workforce productivity, and meeting compliance and regulatory requirements.

In a digitally connected environment, organizations are struggling to streamline their siloed business operations, functions, infrastructure systems, and people. As organizations strive to manage their legacy business operations in-house, they are looking to redesign and transform their business processes through partnerships with specialized BPM service providers. Organizations that previously preferred to retain the bulk of their core operations in-house are starting to see the advantages of outsourcing. In response, BPM services are steadily gaining traction as organizations expand the scope of the operations that they outsource as a crucial part of their digital transformation journey.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

Author: Sherrel Roche

Table of Contents

Strategic Imperative

Strategic Imperative (continued)

Strategic Imperative (continued)

Growth Environment

Growth Environment (continued)

Growth Environment (continued)

Frost Radar™: Asia-Pacific Business Process Management Services Market

Frost Radar™: Competitive Environment

Frost Radar™: Competitive Environment (continued)

Accenture

ADP

Cognizant

Concentrix

Conduent

ExlService Holdings

Firstsource

FIS

Genpact

HCL Technologies

Hexaware

Hinduja Global Solutions (HGS)

Infosys BPM

Tata Consultancy Services (TCS)

Tech Mahindra

Teleperformance

transcosmos

TTEC

Wipro

Strategic Insights

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

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Related Research
Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. However, BPM services now encompass both back-office and front-office activities across customer experience (CX), human resources (HR), financial and accounting (F&A), and procurement and supply chain management, among other functional areas. The BPM services market has evolved beyond resource expansion and cost arbitrage solutions to drive business outcomes and value creation for a company and all of its stakeholders, including customers. While cost inevitably remains important, organizations want to realize enhanced business outcomes in addition to optimizing the efficiency of their business processes. These clients are becoming less price-conscious and reprioritizing to identify and achieve measurable outcomes such as improving customer centricity, acquiring and retaining new customers, identifying new opportunities for business expansion and growth, boosting profitability, ensuring business continuity, streamlining operations, optimizing workforce productivity, and meeting compliance and regulatory requirements. In a digitally connected environment, organizations are struggling to streamline their siloed business operations, functions, infrastructure systems, and people. As organizations strive to manage their legacy business operations in-house, they are looking to redesign and transform their business processes through partnerships with specialized BPM service providers. Organizations that previously preferred to retain the bulk of their core operations in-house are starting to see the advantages of outsourcing. In response, BPM services are steadily gaining traction as organizations expand the scope of the operations that they outsource as a crucial part of their digital transformation journey. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients. Author: Sherrel Roche
More Information
No Index No
Podcast No
Author Sherrel Roche
Industries Information Technology
WIP Number PC58-01-00-00-00
Is Prebook No
GPS Codes 9533-C1,9702-C1,9705-C1,9884-C1,9661