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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable organizations to streamline existing infrastructure and applications, scale across systems and geographies, enhance customer experiences, leverage advanced technologies at zero infrastructure costs, and reduce operational expenditure. There is an influx of new cloud contact center service providers offering services hosted or built natively in the cloud. An increasing number of small and medium businesses (SMBs) are migrating to the cloud, especially hybrid cloud models, to connect the end-to-end customer and employee experience journey across multiple systems and geographies. The COVID-19 pandemic is accelerating cloud contact center solutions’ deployment as organizations move to remote working models to support 24/7 services, rapid deployment of services, and deep integration capabilities. Cloud contact center providers with video chat channel, self-service, chatbot, and workforce optimization tools note positive growth to support the agility organizations require. In a field of more than 50 global and local industry participants, Frost & Sullivan independently plotted the top 12 companies in this Frost Radar™ analysis: 8x8, Amazon Web Services, Aspect, Avaya, Cisco, Enghouse Interactive, Genesys, ipSCAPE, MaxContact, NICE inContact, Verint, and Vonage. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores, as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients. Analyst: Sherrel Roche
North American Customer Experience Outsourcing Services Market Growth Opportunities
Frost Radar™: Latin American Cloud Contact Center Market, 2021
Social Media Analytics Transforming Global Customer Experience (CX) Services
Global Visual Engagement Tools Growth Opportunities
Philippines Telecommunications Customer Experience Management Study 2021
Philippines Retail Banking Customer Experience Management Study 2021
Indonesian Banking Customer Experience Management Study 2021
Indonesian Telecommunications Customer Experience Management Study 2021
Improving Customer Journeys with Biometric Authentication Systems
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
fleet management market
electric car market
heavy commercial vehicles market
solar energy market
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