Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021

Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
30-Nov-2021
REGION
Global
Research Code: K685-01-00-00-00
SKU: EG02187-GL-MR_26022
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$4,950.00
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SKU
EG02187-GL-MR_26022
$4,950.00
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Description

The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficient and adopt new technologies to reduce energy consumption.

Customer engagement, customer information, and billing systems are at the core of the retail and power distribution business and have a preponderant role as these players transform into clean energy service providers.

A series of market shifts are disrupting the industry and calling for substantial changes in the functionalities and characteristics of software solutions to make them more efficient and scalable and allow for fast innovation.

Driven by electricity market deregulation, a wider number of options started to appear targeting the energy retail segment and incorporate new features aiming at developing end-to-end offerings. The boundaries between traditional systems started to blur, transforming into integrated solution platforms delivered under software-as-a-service business models.

The demand for more modular, real-time, and easy-to-scale solutions with lower costs and faster implementation times is driving market participants toward the use of integrated, cloud-native services using microservice architectures.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.

Author: Maria Benintende

Table of Contents

Strategic Imperative

Strategic Imperative (continued)

Strategic Imperative (continued)

Growth Environment

Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement

Frost Radar™: Competitive Environment

Frost Radar™: Competitive Environment (continued)

Frost Radar™: Competitive Environment (continued)

Agility CIS

ENSEK

ESG

Excelergy

Gentrack

GridX

Hansen Technologies

Kaluza

Kraken Technologies

Open International

Oracle Utilities

powercloud

SAP

VertexOne

Capability Summary

Strategic Insights

Abbreviation List

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

Legal Disclaimer

The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficient and adopt new technologies to reduce energy consumption. Customer engagement, customer information, and billing systems are at the core of the retail and power distribution business and have a preponderant role as these players transform into clean energy service providers. A series of market shifts are disrupting the industry and calling for substantial changes in the functionalities and characteristics of software solutions to make them more efficient and scalable and allow for fast innovation. Driven by electricity market deregulation, a wider number of options started to appear targeting the energy retail segment and incorporate new features aiming at developing end-to-end offerings. The boundaries between traditional systems started to blur, transforming into integrated solution platforms delivered under software-as-a-service business models. The demand for more modular, real-time, and easy-to-scale solutions with lower costs and faster implementation times is driving market participants toward the use of integrated, cloud-native services using microservice architectures. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Author: Maria Benintende
More Information
No Index No
Podcast No
Author Maria Benintende
Industries Energy
WIP Number K685-01-00-00-00
Keyword 1 Digital Platforms for Electric Utility
Keyword 2 electricity market
Keyword 3 Energy Retail Customer Care
Is Prebook No
GPS Codes 98,519,852