Global Contact Center and Office Headset Market

The Move to Desktop Communications Drives Demand for Enterprise Headsets

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This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysis provides telecommunication providers and manufacturers with a detailed look at the dynamics of a changing market. Frost & Sullivan expects that this analysis will provide vendors with valuable insights to increase their growth and penetration opportunities within the headset marketplace.

Table of Contents

1. Executive Summary
Key Findings
Market Engineering Measurements
Market Stage
Market Revenue
Market Units/Volume
Average Price Per Unit
Customer Price Sensitivity
Market Concentration
CEO’s Perspective
2. Market Overview
Distribution Channel Analysis, Global, 2014
Percent Revenue Breakdown by Region, Global, 2014
Percent Revenue Breakdown by Contact Center Versus Office, Global, 2014
Percent Revenue Breakdown by Cordless Versus Corded, Global, 2014
3. Drivers and Restraints
Key Market Drivers, Global, 2015-2021
Continued Proliferation and Adoption of Business Desktop Communications
The Productivity Benefits Associated with Business Headsets
The Growing Number of ―Desktop Phone-less‖ Users within UC Environments
Promotions, Discounts, and New Pay-as-you-go Models
The Growing Need for Desk-free, Mobile Communications
Key Market Restraints, Global, 2015-2021
Limited Resources or Inadequate Budgeting
High Cost of Advanced Business Headsets
Continuous Competitive-related Struggles Between the Top two Business Headset Vendors
Inadequate Headset Financing in more Cost-conscious Organizations and Lack of Leasing
4. Forecasts and Trends
Unit Shipment and Revenue Forecast, Global, 2011–2021
Corded versus Cordless Unit Shipment and Revenue Forecast, Global, 2011-2021
UC-enabled Headset Unit Shipment and Revenue Forecast, Global, 2011–2021
Average Revenue Per Unit, Global, 2011–202
Penetration Analysis, Global, 2011–2021
Current Usage of Enterprise Endpoints, United States and Europe, 2014
Current and Future Usage of Communications Clients, United States and Europe, 2014
The Office of the Future, Global, 2014-2021
5. Market Share and Competitive Analysis
Percent Revenue Breakdown, Global, 2014
Competitive Structure, Global, 2014
Number of Companies in the Market
Competitive Factors
Key End-user Groups
Major Market Participants
Distribution Structure
Acquisitions and Mergers
SWOT Analysis, Global, 2014
Plantronics
Jabra
Sennheiser
Logitech
VXi Corporation
6. Contact Center Headset Segment Analysis
Unit Shipment and Revenue Forecast, Global, 2011–2021
7. Office Headset Segment Analysis
Unit Shipment and Revenue Forecast, Global, 2011–2021
8. Regional Analysis
North America & Latin America Key Findings
Europe, Middle East, and Africa Key Findings
Asia-Pacific Key Findings
9. Mega Trends and Industry Convergence Implications
Mega Trend Impact, Global, 2014-2021
10. The Last Word
Predictions
Recommendations
Legal Disclaimer

Infographic



List of Figures & Charts

1. Total Contact Center and Office Headset Market: Market Engineering Measurements, Global, 2014
2. Total Contact Center and Office Headset Market: Key Market Drivers, Global, 2015-2021
3. Total Contact Center and Office Headset Market: Key Market Restraints, Global, 2015-2021
4. Total Contact Center and Office Headset Market: Competitive Structure, Global, 2014
5. Total Contact Center and Office Headset Market: SWOT Analysis, Global, 2014
6. Contact Center Headset Segment: Market Engineering Measurements, Global, 2014
7. Office Headset Segment: Market Engineering Measurements, Global, 2014
8. Communications and Collaboration Industry: Mega Trend Impact, Global, 2014-2021


1. Total Contact Center and Office Headset Market: Distribution Channel Analysis, Global, 2014
2. Total Contact Center and Office Headset Market: Percent Revenue Breakdown by Region, Global, 2014
3. Total Contact Center and Office Headset Market: Percent Revenue Breakdown by Contact Center Versus Office, Global, 2014
4. Total Contact Center and Office Headset Market: Percent Revenue Breakdown by Cordless Versus Corded, Global, 2014
5. Total Contact Center and Office Headset Market: Unit Shipment and Revenue Forecast, Global, 2011–2021
6. Total Office and Contact Center Headset Market: Corded versus Cordless Unit Shipment and Revenue Forecast, Global, 2011-2021
7. Total Contact Center and Office Headset Market: UC-enabled Headset Unit Shipment and Revenue Forecast, Global, 2011–2021
8. Total Office and Contact Center Headset Market: Average Revenue Per Unit, Global, 2011–2021
9. Total Contact Center and Office Headset Market: Penetration Analysis, Global, 2011–2021
10. Total Contact Center and Office Headset Market: Current Usage of Enterprise Endpoints, United States and Europe, 2014
11. Total Contact Center and Office Headset Market: Current and Future Usage of Communications Clients, United States and Europe, 2014
12. Total Contact Center and Office Headset Market: The Office of the Future, Global, 2014-2021
13. Total Contact Center and Office Headset Market: Percent Revenue Breakdown, Global, 2014
14. Contact Center Headset Segment: Unit Shipment and Revenue Forecast, Global, 2011–2021
15. Office Headset Segment: Unit Shipment and Revenue Forecast, Global, 2011–2021



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