Global Travel Technology Market - Opportunity and Trends by Industry and Enduser, 2017
Opportunity Assessment of Travel Solutions Market and the End-user Segments
14-Jun-2017
Global
Market Research
The travel market has gradually evolved into a more technologically equipped sophisticated sector. The service providers today strive to harness emerging technologies to enhance customer experience and loyalty. The pressure to operate efficiently is driven by the dynamic growth in passengers and increased customer expectations while delivering an unparalleled user experience. Air travel has become a commodity, the market is saturated with airlines with more expected to obtain licenses to operate over the next few years. In APAC especially, severe competition among airlines and abundant price options are making air travel more affordable to the burgeoning middle class. This provides tremendous opportunities for IT service providers.
Travel is becoming cheaper and passenger affordability growing: Enterprises are investing in all-in-travel solutions to grab this opportunity
Capability to cater to Integration, portfolio, infrastructure, platforms etc. required before entering a specific travel solution market
Suppliers can cater to solutions based on type or end-user usage:Capturing the right niche to service is most crucial
Aviation solutions have surged in the last 3 years; predominantly due to increase in corporate travel and middle class affordability
Apart from travel solutions, providing a plethora of services related to travel and expense shall be a potion for growth
Scope & Limitations
Travel solution providers are focusing on customer experience and pricing transparency to increase buying influences
Globally, travel solution providers are concentrating on the SME market by providing price and convenience orientated integrated solutions
In BFSI and IT/ITeS firms, 20-30% of employee budgets are for travel/other expenses. Travel Solution providers need to concentrate on these
Apart from pricing, a travel solution provider’s portfolio and credibility have been crucial factors for implementing/adopting their solution.
Keeping cost and integration in focus, cloud is the future for travel solutions providers. In the current set of solutions, cloud has been a major offering
High cohesion with expense and invoice management solutions: Travel Solution providers to focus on packed solutions covering these
Gradual evolution of travel solutions market into a more technologically equipped and sophisticated sector
The concept of a dynamic transportation solution integrating different modes under one entity to make personal transportation easy and simple
Products and services could be offered as part of an integrated mobility solution provider
In time, a customer’s interaction channel will become commoditized; focus more on providing right price and automating process
Enterprises need to leverage varied communication channels and technologies for traveller interaction
Move to resolve travelers pain points vs. enterprise issues through technologies…will be more focused on B2C
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