Global UCC Industry Outlook, 2019

Global UCC Industry Outlook, 2019

Rich Media Capabilities Shine in the Next-gen Workplace

RELEASE DATE
21-May-2019
REGION
North America
Research Code: K336-01-00-00-00
SKU: TE03881-NA-MO_23200

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Description

The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications.

The gap between “as a service” offerings and other consumption models is increasingly wide. In 2018, revenues from the services segment again increased year-over-year, approaching two-thirds of total global UCC revenues. Services growth is generated at the expense of revenues from UCC endpoints, software and platforms, which are each declining in the mid-to-low single digits annually. Developers are pushing the technology envelop to enhance their value propositions, further accelerate customer migration to next-generation products and services, and earn more wallet share. A vigorous focus on user experience, mobile-first solutions, enhanced management and next-generation capabilities leveraging artificial intelligence, machine learning, automation and rich-analytics are driving development of tomorrow’s UCC industry.

This Outlook provides key data points on the industry's above movement as noted above. The intent is to provide validation and guidance for enterprise decision makers, providers and investors alike.

There is little doubt that cloud services are the future for the majority of workloads and use cases however, competitive hybrid offers are required to reach all market tiers and industry segments. Providers must acknowledge customer requirements to evolve at their own pace, preserve and utilize existing assets, mitigate potential disruption, and adhere to individual deployment and consumption preferences for mission-critical and data-sensitive applications. As such, breadth of portfolio and effective pricing are keys to overall competitiveness, yet effective implementation, reliability, quality, security and support will ultimately win the day.

M&A will progress as providers seek to strengthen their portfolios, expertise and footprints. Customers will benefit as well, from streamlined vendor management, more holistic solutions, stronger roadmaps, and more clear migration paths that are needed for their digital transformation initiatives.
Simultaneously, the industry is susceptible to the activities and influences of technology industry giants, which may already participate in the UCC space, as well as those that may enter in the near or mid-terms.

In the next few years we will see continuation of the above trends. All the while various segments will become increasingly intertwined. Similar to the convergence of web and video conferencing, unified communications as a services (UCaaS), contact center as a service (CCaaS), communications platforms as a service (CPaaS), and rich media collaboration (e.g., multi-media conferencing, team messaging, etc.) will become more tightly integrated within the UCC stack. The net-effect will be more frictionless sales, implementation, adoption and utilization that have been the general goal for UCC from its outset.

Author: Robert Arnold

RESEARCH: INFOGRAPHIC

This infographic presents a brief overview of the research, and highlights the key topics discussed in it.
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Table of Contents

2018 Global UCC Industry—Actuals vs Forecast

Telephony Services Market Key Findings

Premises-based Communications Platforms Market Key Findings

Communications Endpoints Market Key Findings

Audio Conferencing Endpoints Market Key Findings

Professional Headset Market Key Findings

Connectivity Device Market Key Findings

Messaging Market Key Findings

Conferencing Services Market Key Findings

Web Conferencing Platforms Market Key Findings

Video Conferencing Product Market Key Findings

CEO’s Perspective

Research Scope

Research Methodology

Research Objectives

UCC Industry Definitions and Segmentation

Telephony and Collaboration Market Segmentation

Messaging Market Segmentation

Social Business and Conferencing Market Segmentation

Communications Endpoints Market Segmentation

Communications Endpoints Market Segmentation (continued)

Conferencing Endpoints Market Segmentation

Communications Platforms Market Segmentation

Connectivity and Services Market Segmentation

Global UCC Industry Sales—2018 and 2020

Communications Endpoints Revenue by Type

Communications Software and Platforms Revenue by Type

Communications Services Revenue by Type

IT Investment Plans Over the Next Two Years

Near-term UCC Investment Plans by Region

Top Challenges for IT Departments by Region

Top IT Investment Drivers by Region

Digital Transformation Readiness by Region

UCC Importance to Digital Transformation by Region

UCC Integration with Business Applications by Region

Future Outlook—Services

Future Outlook—Endpoints

Future Outlook—Software and Platforms

Recommendations—2019 UCC Industry, Global

UCC Future Outlook and Key Conclusions

Legal Disclaimer

Abbreviations and Acronyms Used

Additional Sources of Information on UCC

Additional Sources of Information on UCC (continued)

Learn More—Next Steps

Market Engineering Methodology

List of Exhibits

Related Research
The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption models is increasingly wide. In 2018, revenues from the services segment again increased year-over-year, approaching two-thirds of total global UCC revenues. Services growth is generated at the expense of revenues from UCC endpoints, software and platforms, which are each declining in the mid-to-low single digits annually. Developers are pushing the technology envelop to enhance their value propositions, further accelerate customer migration to next-generation products and services, and earn more wallet share. A vigorous focus on user experience, mobile-first solutions, enhanced management and next-generation capabilities leveraging artificial intelligence, machine learning, automation and rich-analytics are driving development of tomorrow’s UCC industry. This Outlook provides key data points on the industry's above movement as noted above. The intent is to provide validation and guidance for enterprise decision makers, providers and investors alike. There is little doubt that cloud services are the future for the majority of workloads and use cases however, competitive hybrid offers are required to reach all market tiers and industry segments. Providers must acknowledge customer requirements to evolve at their own pace, preserve and utilize existing assets, mitigate potential disruption, and adhere to individual deployment and consumption preferences for mission-critical and data-sensitive applications. As such, breadth of portfolio and effective pricing are keys to overall competitiveness, yet effective implementation, reliability, quality, security and support will ultimately win the day. M&A will progress as providers seek to strengthen their portfolios, expertise and footprints. Customers will benefit as well, from streamlined vendor management, more holistic solutions, stronger roadmaps, and more clear migration paths that are needed for their digital transformation initiatives. Simultaneously, the industry is susceptible to the activities and influences of technology industry giants, which may already participate in the UCC space, as well as those that may enter in the near or mid-terms. In the next few years we will see continuation of the above trends. All the while various segments will become increasingly intertwined. Similar to the convergence of web and video conferencing, unified communications as a services (UCaaS), contact center as a service (CCaaS), communications platforms as a service (CPaaS), and rich media collaboration (e.g., multi-media conferencing, team messaging, etc.) will become more tightly integrated within the UCC stack. The net-effect will be more frictionless sales, implementation, adoption and utilization that have been the general goal for UCC from its outset. Author: Robert Arnold
More Information
No Index No
Podcast No
Predecessor K22F-01-00-00-00
Author Rob Arnold
Industries Telecom
WIP Number K336-01-00-00-00
Is Prebook No
GPS Codes 9528-C1,9535-C3,9717-C3,99FC-C1,9A59-C1,9702-C1,9705-C1,9820-C1,9885-C1,9886-C1,9A5B-C1,9610,9656