This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Software Development Kits (SDKs) for Quantum Computing Hardware, Business Management Solutions, AI-enabled Customer Service, Engagement, AI-powered Freight Management, Process Automation and Application testing.



ITCC TOE’s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more.



The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as Big Data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry.



Keywords: AI and ML-powered Customer Service, Customer Engagement, Freight Management, Behavioral Analytics, Mobile Interface Improvement, Employee Self-service Platform, Application Testing Automation, Process Automation Platform