Impact of 5G in Customer Experience

Impact of 5G in Customer Experience

5G Facilitates Personalized, Faster, and Seamless Customer Experience

RELEASE DATE
17-May-2022
REGION
Global
Research Code: PCD8-01-00-00-00
SKU: IT04511-GL-MR_26485
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Description

Highly proactive and engaging interactions create positive experiences. The COVID-19 pandemic has placed even more emphasis on these interactions, as customers expect organizations to be empathetic when responding to queries and providing resolutions in an efficient manner. However, lockdowns and other physical restrictions have established the challenging nature of delivering exceptional customer service in recent times, and organizations have had to find ways to improvise quickly.

Data, analytics, automation, and digital solutions have reshaped the ways organizations interact with their customers; as a result, organizations are modernizing how they manage the CX across all channels of communication. This insight explores how 5G, the next generation of wireless network technology, will help companies achieve CX goals. Case studies are provided to illustrate the value of 5G.

Table of Contents

Why is it Increasingly Difficult to Grow?

The Strategic Imperative 8™

The Impact of the Top 3 Strategic Imperatives on 5G

Growth Opportunities Fuel the Growth Pipeline Engine™

Overview of Customer Experience and 5G

Impact of 5G on CX

Impact of 5G on CX (continued)

Top Potential Benefits of 5G Connectivity

Use Cases of 5G in CX

Use Cases of 5G in CX (continued)

Growth Drivers for 5G

Growth Restraints for 5G

Growth Opportunity 1: 5G Deployments for Personalized Customer Experience

Growth Opportunity 1: 5G Deployments for Personalized Customer Experience (continued)

Growth Opportunity 2: 5G-enabled Multiaccess Edge Computing (MEC) for Faster Customer Experience

Growth Opportunity 2: 5G-enabled Multiaccess Edge Computing (MEC) for Faster Customer Experience (continued)

Growth Opportunity 3: 5G-enabled Network Slicing for Seamless Customer Experience

Growth Opportunity 3: 5G-enabled Network Slicing for Seamless Customer Experience (continued)

Conclusions and Recommendations

List of Exhibits

Legal Disclaimer

Related Research
Highly proactive and engaging interactions create positive experiences. The COVID-19 pandemic has placed even more emphasis on these interactions, as customers expect organizations to be empathetic when responding to queries and providing resolutions in an efficient manner. However, lockdowns and other physical restrictions have established the challenging nature of delivering exceptional customer service in recent times, and organizations have had to find ways to improvise quickly. Data, analytics, automation, and digital solutions have reshaped the ways organizations interact with their customers; as a result, organizations are modernizing how they manage the CX across all channels of communication. This insight explores how 5G, the next generation of wireless network technology, will help companies achieve CX goals. Case studies are provided to illustrate the value of 5G.
More Information
Author Yi Xiang Lo
Industries Information Technology
No Index No
Is Prebook No
Podcast No
WIP Number PCD8-01-00-00-00