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Personal Robots are Set to Be a $19 Billion Market
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Benchmarking Industry Excellence in Delivering a Superior Customer Experience
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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in Indonesia. The country continues to capitalize on the growing number of retail bank users in Southeast Asia as many individuals rely on banking services and products for both personal and business uses. Frost & Sullivan’s Customer Experience Management study in the banking sector explores customer experience among banking providers in Indonesia. The study focuses on critical factors that influence customer behavior throughout the three stages of their retail decision-making journey: pre-purchase, purchase, and post-purchase. At each stage, the study evaluates the key parameters that contribute to customers’ decision to purchase from and transact with a retail bank as well as their preferred channels or touchpoints.Author: Edurra Talib
Frost Radar™: Australia Customer Experience Outsourcing Services, 2021
Impact of COVID-19 on Healthcare Contact Centers
Digital Customer Journey Analytics Provide a Hyper Personalized Customer Experience
North American Contact Center Buyers Guide, 2021
North American Customer Experience Outsourcing Services Market Growth Opportunities
Frost Radar™: Latin American Cloud Contact Center Market, 2021
Social Media Analytics Transforming Global Customer Experience (CX) Services
Global Visual Engagement Tools Growth Opportunities
Philippines Telecommunications Customer Experience Management Study 2021
Philippines Retail Banking Customer Experience Management Study 2021
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