Industries

This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delive...

This research deals with the global market interactive kiosks. Detailed global market trend analysis including drivers, restraints, technology trends, and pricing analysis are provided for global interactive kiosks markets. Detailed revenue and unit shipment forecasts are provided for the global interactive kiosks markets, broken down by verticals ...

This report looks at the billing interconnect & financial settlements market along with the evolving content partner management sector. Interconnect & settlements and partner management is the fourth of four major functional domains that define end-to-end billing for the CSP marketplace. This report provides a five-year market forecast and market s...

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support/help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market by ...

South Africa's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are looking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure on bu...

This study covers the state of the North American Managed Security Service Provider market. It examines drivers and restraints for growth, pricing, distribution, demand, and geographical trends. Additionally, there is an in-depth analysis of the competitive situation, including vendors' market shares, along with detailed profiles of the key vendors...

The study provides analysis of ERP Market in India for CY 2010, the market size has been estimated based on licenses revenue of ERP software vendors and forecasted till 2017. ERP adoption across major verticals have been analyzed and revenue contributions from these verticals have been forecasted until 2017. The study include factors driving the up...

Data centres are essential to modern organisations. The data loads worldwide are forever increasing, and that trend is set to continue. The uptake of data centre services is therefore forecast to be high over the next six years with the growing competition between service providers. This study provides an overview of data centre services in South A...

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic co...