Industries

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in AI, Cloud and Network Security, Threat and Behavioural Intelligence, Risk and Vulnerability Assessment, Access Control, Blockchain Security. Cyber Security TOE’s mission is to investigate new and emerging developments that aim to p...

Generative AI implementation vendors have the expertise to tailor complex AI models and capabilities to specific industry needs, ensuring seamless integration and maximizing the value of generative AI tools. The vendors are essential for businesses that lack in-house AI capabilities or want to accelerate their AI adoption journey. They help clients...

Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufact...

Frost & Sullivan defines non-licensed low-power wide-area network (LPWAN) connection as active devices connected to a wireless communication network designed for low-bandwidth, long-range data transmission over an unlicensed spectrum. This type of technology connects IoT devices with low power consumption and low data rates and covers large areas. ...

Edge computing pushes intelligence, data processing, analytics, and communication capabilities to where the data originates: at network gateways or endpoints. The aim is to reduce latency and ensure efficient networks, operations, and service delivery, and an improved user experience. By bringing computing closer to the data source, edge computing ...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Social Media Analytics And Engagement, Human Capital Management, Artificial Intelligence, Robotic Process Automation, Cloud Computing, Machine Learning, Analytics, and Generative AI.ITCC TOE’s mission is to investigate emerg...

In 2024, enterprises pressed ahead with their digital transformation journeys amid rising complexity in technology landscapes and the emergence of generative AI (GenAI). While GenAI offers transformative potential across industries, verticals, and functional areas, it demands robust cloud and data foundations, driving increased reliance on global s...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact...

The human resources function faces significant disruption as artificial intelligence (AI) technologies mature. While the chief human resources officer organization has been adopting digital technologies to drive greater integration, automate processes, and improve workflows, Generative AI (GenAI) now offers the potential to create a transformative ...