Industries

TThis Frost & Sullivan analyst perspective presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. This market insight will provide insights into the background, trends and context for creating successful next ge...

The continued penetration of high-speed broadband services into advanced mobile devices, developments in the cellular machine-to-machine (M2M) and IoT markets, and the resurgence of unlimited mobile plans are the top drivers of the North American mobile communications market. This tracker presents metrics for leading mobile operators in the United ...

The North American consumer communication services tracker for Q2 2024 provides detailed information about several consumer communication service companies in the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and industry share for the broadband,...

The inauguration of a new U.S. president in January 2025 not only changed the administration but also initiated a complete shift in managing the U.S. economy. A key focus is the rapid implementation of tariffs affecting the U.S. and its trading partners. Tariffs act as a tax on businesses importing goods, since companies cannot retrieve their produ...

18 Jun 2025  |  North America  |  Market Research

Growth Opportunities in the US Tier I Mobile Device and Data Industry

Fixed Wireless Access, Wearables, and Smartphones are Compelling Growth Opportunities for Tier I Operators

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The US mobile communications industry continues to grow at a steady pace. The number of mobile connections has crossed 500 million, which means there are more cellular connections than people in the United States. Despite high penetration rates, the number of connections has continued to increase. Wireless high-speed broadband services, development...

The North American consumer communication services tracker for Q3 2023 provides detailed information about several consumer communication service companies in the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and industry share for the residentia...

This report by Frost & Sullivan provides a comprehensive analysis of the North America Dedicated Internet Access (DIA) services market. Utilizing primary research interviews with leading service providers and secondary research from published materials, the study offers detailed revenue estimates and forecasts. The North America DIA market, current...

Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...

Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...