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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
$4,950.00
Special Price $3,712.50 save 25 %
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04 Oct 2021  |  North America  |  Tracker
North America Consumer Communication Services Tracker, Q2 2021
Subscriber, Revenue, Net Add (Loss), Projection, and Market Share Tracker for Broadband, Video, Voice, and Wireles Services
The consumer communication services tracker for 2021 Q2 provides detailed information for several companies in the consumer communication services market for the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and market share. The compiled study i...
$1,500.00
Special Price $1,125.00 save 25 %
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30 Sep 2021  |  Global  |  Technology Research
2021 Technology Convergence Scenarios
The ‘2021 Technology Convergence Scenarios is a powerful technology foresighting research built on the ‘Top 50 Emerging Technologies & Growth Opportunities program. This research is an effort at analyzing the Top 50 emerging technologies, and the strength of interconnects between these technologies to potentially combine with each other. The impact...
$4,950.00
Special Price $3,712.50 save 25 %
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30 Sep 2021  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Secure Web Gateway Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Secure web gateway (SWG) vendors had a big year in 2020. The largest and most sophisticated of them pro-actively enhanced their portfolios with a range of new features and capabilities, most notably isolation technology, cloud access security broker (CASB), and data loss prevention (DLP). The COVID-19 pandemic has drastically shifted the work e...
$4,950.00
Special Price $3,712.50 save 25 %
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30 Sep 2021  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Secure Web Gateway Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Secure web gateway (SWG) vendors had a big year in 2020. The largest and most sophisticated of them pro-actively enhanced their portfolios with a range of new features and capabilities, most notably isolation technology, cloud access security broker (CASB), and data loss prevention (DLP). The COVID-19 pandemic has drastically shifted the work e...
$4,950.00
Special Price $3,712.50 save 25 %
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28 Sep 2021  |  North America  |  Market Research
Hyperscaler Demand Drives the North American Data Center Colocation Services Market
Businesses’ Digital Transformation, Content Consumption, and Advanced Technologies Fuel Growth in a Mature Market
The North American data center colocation services market is a mature yet growing market due to the constantly increasing demand for digital services and the continued availability of land, energy, and financial power. It has over 150 providers with a diverse footprint, customer focus (retail and hyperscaler), and capabilities. Some have a global r...
$2,450.00
Special Price $1,837.50 save 25 %
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28 Sep 2021  |  North America  |  Tracker
North American Contact Center Buyers Guide, 2021
Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care
New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...
$3,000.00
Special Price $2,250.00 save 25 %
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24 Sep 2021  |  North America  |  Market Research
Acquisitions, Vertical Focus, and New Technologies Drive Highly Competitive North American Mobile Field Service Management (FSM) Market
Changing Workforce and Demanding Customers Help Power New Growth Opportunities
North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined a...
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Special Price $3,712.50 save 25 %
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22 Sep 2021  |  Latin America  |  Market Research
Growth Opportunities in the Global Webinars and Virtual Events Market
Travel Restrictions and Remote Work Unlock New Growth Potential for Digital-First Engagement
In 2020, remote work and social distancing norms drove millions of businesses to cancel their brick-and-mortar events and shift to webinars and virtual events as an alternative to connect with distributed audiences. Driven by the long term, sustainable impact of distributed and hybrid work and adoption of digital channels, webinars and virtual even...
$4,950.00
Special Price $3,712.50 save 25 %
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21 Sep 2021  |  North America  |  Tracker
North American Customer Experience Outsourcing Services Market Growth Opportunities
Digitalization and Automation Spur Outsourcing and Double-Digit Growth Rates
The CX landscape is changing rapidly. Organizations across the board are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools are able to create a seamless ...
$4,950.00
Special Price $3,712.50 save 25 %