Industries

The global CCaaS market generated revenue of $4.99 billion in 2021, a 21.6% increase from 2020. Frost & Sullivan projects that revenue will increase at a 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is ex...

In this report, Frost & Sullivan focuses on leading service providers of comprehensive wholesale carrier Ethernet services in the US market. The US wholesale carrier Ethernet services market has started to experience negative revenue growth rates, primarily due to price compression and market maturity. The report delivers market forecasts for US wh...

21 Oct 2022  |  North America  |  Market Research

Automation and Artificial Intelligence Propel North American Mobile Field Service Management (FSM) Market

Predictive Service, Mobile Access, Powerful Networks Drive Growth Opportunities

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Key Issues Addressed

Mobile field service management software solutions continue to be a popular area of digital investment, bringing real-time guidance to workers on the front line and providing valuable information and feedback to supervisory and administrative staff. For the purposes of this 2022 study, mobile field service management (FSM) applications are defin...

2020 was a year of unprecedented growth for the mobile gaming realm as the COVID-19 pandemic took hold. The gaming industry continues to experience unstoppable growth as more people enjoy advanced technologies and a wider variety of titles. Consumers are spending more and more time and money on mobile gaming, which saw the biggest gains of all ...

The impact of Covid-19 continues to reverberate in the Internet of Things (IoT) . This Reforecast of the IoT space shows that by 2026, there will be over 66 billion devices active globally. 2020 will see growth decline to 9.3 percent with Asia-Pacific accounting for a large share of that growth. EMEA region will be the slowest to recover with the r...

The impact of Covid-19 continues to reverberate in the Internet of Things (IoT). In addition, the fears of a global recession will have an impact on the market. While this impact is likely to be felt more in the EMEA region, other regions will be impacted by the global recession and inflationery pressures. This Reforecast of the IoT space shows tha...

The global business process management (BPM) services market declined in 2020, largely due to the challenges brought on by COVID-19. While client sectors were severely affected by the pandemic, the BPM services industry experienced significant growth in 2021 and is expected to continue to witness year-on-year growth between 2022 and 2028. This gro...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...