Industries

Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

China's economy is poised for steady growth, projecting a 4.8% increase in GDP for 2024, following a 5.2% rise in 2023. This growth is supported by robust public investment, a resurgence in private consumption, and increased net exports. However, challenges such as an aging labor force, escalating debt levels, and geopolitical tensions around Taiwa...

AI has moved from a standalone technology to a core building block that drives global business growth. AI adoption is increasingly critical for international businesses to stay competitive. Improved efficiency and productivity and the need to gain a competitive edge drive the rising adoption of AI among businesses. Understanding AI use cases and a...

The Indian Government’s infrastructure spending will be a top growth driver for light commercial vehicles (LCVs) in the country. Government spending on the development of roadways, highways, and industrial corridors has created new opportunities. Electrification in LCVs can reduce operational costs and increase payload capacity. Technology-focused...

In this study, Frost & Sullivan focuses on leading carrier companies that provide managed network services (MNS) globally. Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated inter...

The mobile communications industry in LATAM is crucial for economic growth, social connectivity, and digital inclusion. As smartphone penetration increases and network coverage expands, 5G connectivity demands market innovation, support for businesses, and better general access to an essential service. The analysis is segmented by prepaid and postp...

The Australia and New Zealand (ANZ) facility management (FM) market is well established and relatively mature, experiencing steady growth post-disruptions of 2020, supported by stable economic conditions and consistent growth patterns. With inflation easing in 2023, service providers are benefitting from more predictable margins and cost stability....

Frost & Sullivan defines embedded payments as the seamless integration of payment processing capabilities into non-financial service platforms. The embedded payments industry comprises applications and software that enable businesses to offer payment acceptance in their digital stores. There has been a noticeable increase in the number of business...

Sophisticated surveillance and intelligence gathering is essential in military operations. Technology advancements in drones are enabling enhanced situational awareness and operational efficiency in military operations through a variety of advanced features, including AI-driven autonomous decision-making that allows drones to process large data vol...