Industries

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

This analysis provides the state of hypersonic technology development within the United States. Hypersonics is an impending market being developed mostly in response to advances made by US adversary world powers. The development of hypersonic technologies is being conducted on a two-track basis to produce offensive weapons and defensive technologie...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Europe  |  Market Research

UK Light Vehicle Leasing Market, Forecast to 2024

While the Company Car Market in the UK Experienced a Fourth Consecutive Year of Decline in 2020, a Recovery is Expected in 2021

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Vehicle leasing is seen as a solution to the growing number of challenges faced by companies with regard to their mobility needs. These include challenges associated with vehicle funding, fleet maintenance, and more importantly, residual risk handling. Businesses are focused on their core products/services and seek to outsource support activities. ...

Traditional inspection approaches for solar and wind farms require are labor intensive and time-consuming techniques. The experts have to be dispatched to the fields, capture the photos, and perform the inspection tasks. In some cases, the image may not be complete and clear as needed, which causes difficulties for further diagnosis and damages ana...

06 May 2021  |  Global  |  Market Research

Strategic Analysis of the Global Micro Mobility Sharing Market, Forecast to 2025

Future Growth Potential Enhanced by Opportunities Due to Government Push, Regulatory Reforms and Advancement in Technologies

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Key Issues Addressed

The global micromobility is poised to grow as one of the most attractive forms of sustainable mobility in the future. While the market was impacted severely by the COVID-19 crisis, it has also been one of the first mobility markets where demand has resurged. Micromobility has emerged as one of the most convenient, affordable, and safe modes of trav...

With the internet-of-things (IoT) trend setting in, more and more products are integrated with features and applications leveraging rich multimedia features resulting in higher power consumption and reduced battery cycle of these devices. Display components of smart devices consume a majority of the power, thus manufacturers and developers are und...

05 May 2021  |  North America  |  Market Research

CES Automotive & Transportation Highlights, 2021

Large-Screen IVI Displays with Connected CX and In-Vehicle Health & Wellness Solutions Set to Be Part of Future Vehicle Cockpit Strategies

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The research study scope showcases key trends observed during the CES 2021 virtual event. CES 2021 took to the digital stage as the COVID-19 pandemic forced a virtual walk through one of the biggest events that showcases technology disruptions in both the consumer electronics (CE) and mobility worlds. Frost & Sullivan attended the virtual CES 2021,...