1. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Artificial Intelligence, Analytics, and Cloud Fueling Taiwanese Contact Center Applications Market, Forecast to 2026

    Integration of Digital Channels and Personalised Customer Experience to Drive System Upgrades

    The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  2. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026

    Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs

    The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  3. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026

    Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services

    South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

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  4. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026

    Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration

    The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  5. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026

    Personalisation and Proactive Customer Experience Represent Key Growth Opportunities

    The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

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  6. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026

    Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction

    The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

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  7. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Cloud Migration Fueling Hong Kong Contact Center Applications Market, Forecast to 2026

    Demand for Personalisation and Multilingual Support to Drive Future Investments

    The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  8. 20 Nov 2020  |  North America  |  Market Research

    Data Analytics and AI Boost Accuracy to Drive Global Smart Water and Wastewater Leak Detection Solutions Market

    Intelligent Leak Detection Tools/platforms and Strategic Partnerships Amongst Service Providers is Enabling Sustainable Growth Opportunities

    As the urbanization Mega Trend gains momentum, water infrastructure and resources are experiencing extreme stress across the globe. An expanded population density within cities has driven the need to develop policies and regulatory frameworks aimed at curbing water loss and improving water conservation. The monetary loss caused by water leaks great...

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  9. 20 Nov 2020  |  Asia Pacific  |  Market Research

    Convergence of Solutions into Holistic Web Protection Bundles Transforming the Asia-Pacific Web Application Firewall (WAF) Solutions Market, Forecast to 2024

    Increasing Use of Cloud and Web Applications Accelerates WAF Security Solutions’ Adoption

    The Asia-Pacific WAF solutions market recorded healthy growth in 2019 due to high adoption rates from the on-premises and cloud-based segments. Though on-premises WAF solutions account for the larger share at present, the cloud-based segment’s rapid growth will see it achieve parity with the former around the end of the forecast period. On-prem...

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  10. 19 Nov 2020  |  North America  |  Market Research

    Strategic Analysis of the Fiat Chrysler Automobiles and PSA Group Merger

    With $170 Billion in Revenue, 8.5 Million in Vehicle Sales, $6.5 Billion in R&D Potential and $4 Billion in Synergies, the FCA-PSA Merger is Poised to Give Strong Competition to Global Automakers

    The proposed merger between the Fiat Chrysler Automobiles (FCA) and the PSA Group is one of the most significant mergers among automotive original equipment manufacturers (OEMs). The merged company will be called Stellantis and will become the fourth-largest automotive OEM in terms of sales volume. This mega consolidation is driven by the need for ...

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